What are the responsibilities and job description for the Receptionist position at Asheville JCC?
Asheville JCC
236 Charlotte St
Asheville, NC 28801
Principal Responsibilities:
JOB DESCRIPTION
Receptionist
Reports To: Jewish Lifelong Engagement Director
Department: Jewish Lifelong Engagement
FLSA Classification: Part Time, hourly/non-exempt, up to 28 hours a week
Pay Rate (hourly): $14.00/hr
Updated Date: 04/01/2025
Hours: Variable days and hours
Benefits: Part-time employees enjoy many benefits at the Asheville JCC, including: discounted tuition at the JCC's 5-star early childhood and school aged programs, a generous schedule of paid holidays and PTO, membership at the JCC's state of the art aquatics center; complimentary swim lessons for employees' household members; and inclusion in a warm and welcoming center that has served the community for over 80 years. Scroll down for full benefits listing.
Job Summary: The Receptionist performs the administrative, financial, and security functions of the JCC's main reception desk. The Receptionist connects JCC members and community members to all of the JCC's programming, services, and engagement opportunities. The Receptionist supports the mission of the JCC by maintaining excellent customer service, following security protocol, and ensuring that every individual contacting the JCC receives a warm welcome, as well as encouragement and support to further engage with the JCC.
Principal Responsibilities:
The Receptionist is the welcoming "face" of the JCC to all who contact the organization. The Receptionist creates a sense of belonging among members and the community, encourages deeper engagement, and promptly acknowledges and addresses questions and concerns. They accomplish this through the following:
Sales and Engagement:
- Coordinate Asheville Jewish Community welcome activities; including preparing newcomer packets and providing information and resources about Jewish Asheville to newcomers
- Respond to all membership and membership benefit inquiries, schedule tours for new and prospective members, and troubleshoot and resolve member questions, concerns, and special circumstances
- Track and ensure proper follow-up of all membership, newcomer, and department tours
- Actively cross-sell JCC programs and services (ex. preschool, camp, afterschool, aquatics, adults, volunteer opportunities, fundraising events)
- Actively cross-sell Jewish Asheville organizations and services
- Support Jewish Lifelong Engagement Director with Welcome Shabbat, Brunch B'Yachad, Challah Club and other programs
Administration, Finance, and Security:
- Answer incoming phone calls in a prompt, welcoming, and helpful manner. Connect callers and route messages appropriately
- Visually monitor front door ingress/egress, warmly welcoming members and families, carefully assessing visitors who the receptionist does not recognize, and denying access to anyone who raises concern
- Ensure that staff, visitors, and members comply with JCC front door and sign-in policies
- Intake, sort & distribute incoming mail
- Process incoming mail and payments for point-of-sale items, membership fees, donations, and program fees using computer software
- Enforce all JCC safety, security, and membership policies and procedures
- Perform administrative tasks as requested
Reception Area:
- Ensure that the main lobby and reception desk are neat and clutter-free
- Periodically remove old flyers from bulletin board
- Ensure doors remain closed
- Assist with keeping the reception area reasonably quiet
Agency Responsibilities:
- Attend two all-staff meetings per year
- Follow all agency policies and procedures
- Keep informed of events and programs happening within every JCC department and throughout Jewish Asheville
Required Skills/Abilities:
- Exceptional verbal communication skills
- Exceptional conflict management skills
- Exceptional customer service skills
- Knowledge of Jewish culture, values, and traditions
- Proven skills developing connections with people
- Engaging, responsive, and professional attitude
- Ability to learn and utilize the JCC's membership database
Qualifications:
Education:
- High school diploma or equivalent preferred
Experience:
- Previous sales or customer service experience desirable
Physical Requirements:
- Prolonged sitting.
- Must be able to lift and move packages up to 40 lbs on flat and sloped terrain, indoors and outdoors.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits include:
- 30% discount for first child (20% for subsequent children) on tuition at the JCC's 5-star early childhood and school aged programs
- Paid holidays?
- One paid floating holiday or personal day to be chosen by the employee?
- Accrued, paid vacation and sick days?
- Paid weather/emergency related closures?
- Free, confidential counseling services through our Employee Assistance Plan?
- Aquatics membership for employee and their household?
- "Learn to Swim" lessons for employee and their household?
- Complimentary use of meeting spaces, including the pavilion, aquatics facility, and social hall?
Minimum Qualifications:
See above
Salary:
Under $25,000
Agency Information:
At the Asheville JCC, all are welcome to share in Jewish traditions, values and culture. The AJCC has been the home for Jewish life in Western North Carolina since 1940, and today we continue to be a vibrant and diverse community of people. The Asheville JCC strengthens Jewish identity, celebrates Jewish culture and builds community through a wide variety of programs for people from all backgrounds, at every stage of life.
Salary : $14