General Manager (GM)

Job Overview
We are looking for an experienced General Manager (GM) to oversee the operations of a regional shopping mall. The GM will be responsible for ensuring the mall runs smoothly on a daily basis, driving financial performance, managing tenant relations, overseeing property maintenance, and leading a team to create an exceptional retail experience. This position is an excellent opportunity for a hands-on leader to manage a premier retail property while maintaining high standards and achieving financial and operational goals.

Key Responsibilities:

• Financial Performance & Budgeting:
• Develop and manage the annual budget, ensuring profitability through cost controls and revenue-enhancing initiatives.
• Achieve targeted financial outcomes, such as increasing Net Operating Income (NOI) by managing expenses and identifying new revenue streams.
• Regularly report financial status to ownership, providing insights into performance and recommending improvements.
• Leasing & Tenant Management:
• Oversee leasing activities, ensuring strong occupancy levels by negotiating leases, managing renewals, and marketing available spaces.
• Build and maintain positive relationships with tenants, addressing concerns and ensuring a high level of tenant satisfaction.
• Work closely with the leasing team to develop strategies to attract and retain high-quality tenants.
• Property Operations & Maintenance:
• Ensure the mall is well-maintained, clean, and compliant with all health and safety regulations.
• Manage routine property maintenance and capital improvements to enhance the property’s value and appeal.
• Oversee security, maintenance, and vendor relations to ensure a seamless operation.
• Team Leadership & Development:
• Lead and mentor a diverse team, including maintenance, security, and administrative staff, ensuring high performance and efficient operations.
• Provide guidance and development opportunities to team members, fostering a collaborative and productive work environment.
• Stakeholder Engagement:
• Act as the primary liaison between the property owner, tenants, and internal teams.
• Regularly communicate updates to ownership, ensuring alignment with the owner’s investment objectives and operational goals.
• Community & Marketing Initiatives:
• Partner with marketing teams to create campaigns that drive traffic, enhance the mall’s visibility, and promote events.
• Build relationships with the local community, positioning the mall as a go-to retail and entertainment destination.
• Risk & Compliance:
• Monitor legal compliance, manage risk, and ensure adherence to all applicable codes and regulations.
• Address any safety, security, or operational risks proactively to mitigate potential issues.

Qualifications:

• Education & Experience:
• Bachelor’s Degree in Business, Real Estate, or a related field.
• Minimum of 10 years of experience in commercial property management, with at least 5 years in a leadership role.
• Strong experience in retail leasing and tenant relations.
• Skills & Abilities:
• Proven ability to manage budgets, financial reporting, and cost control measures.
• Exceptional leadership and interpersonal skills, with the ability to manage diverse teams and build positive tenant relationships.
• Strong problem-solving abilities and a solutions-oriented approach to challenges.
• In-depth knowledge of local market trends, real estate regulations, and building codes.

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Relocate:

• Asheville, NC 28805: Relocate before starting work (Required)

Work Location: In person

Salary : $70,000 - $90,000