Patient Care Coordinator / Phlebotomist

Job Overview

Are you passionate about making a difference in people’s lives? At Asheville Non-Surgical Orthopedics, a leading regenerative medicine clinic in Asheville, NC, we specialize in whole-body wellness and are seeking a compassionate, organized, and self-motivated Patient Care Coordinator to join our team.

We are seeking a dedicated and organized Patient Care Coordinator to join our family. The ideal candidate will play a crucial role in ensuring a smooth and efficient patient experience by managing administrative tasks, coordinating patient care, and providing exceptional customer service. This position requires an understanding of medical terminology and experience as a patient care coordinator / front desk staff

What You’ll Do:

• Manage front desk operations, including opening and closing the office.
• Handle incoming calls, emails, manage faxes and correspondence in a professional manner.
• Appointment scheduling, patient check-ins/check-outs, payment collection, ordering MRIs, processing prescriptions, and following up with patients, etc.
• Order office supplies to keep the clinic running smoothly
• Greet patients with warmth and professionalism, ensuring they feel supported
• Maintain accurate patient charts and process documents efficiently
• Assist physicians with procedures or treatments as needed
• Serve as the primary point of contact for patients, addressing inquiries and providing information regarding services and procedures.
• Ensure the office environment is welcoming and organized, contributing to a positive patient experience
• Collaborate with the team on how we can improve processes, and create a better patients expereince.

What We’re Looking For:

• Excellent communication skills and a cheerful, dependable attitude
• Comfort working efficiently in a dynamic, sometimes challenging environment
• Strong organizational skills and the ability to juggle multiple tasks
• Basic familiarity with regenerative medicine (e.g., stem cell therapy, PRP, or holistic wellness) (STRONGLY PREFERRED but not required)
• Basic medical training or patient care experience (preferred but not required)
• Knowledge of Tebra (Kareo) EHR software (preferred)
• Phlebotomy certification (PREFERRED)
• Experience in a medical office or reception role (REQUIRED)

Qualifications

• Previous experience in a medical office setting is preferred.
• Strong knowledge of medical terminology is essential.
• Excellent organizational skills with attention to detail.
• Proficient in administrative support tasks, including scheduling, record keeping, and customer service.
• Ability to work collaboratively within a team environment while also being self-motivated and eager to solve problems on your own when problems arrise.
• Strong communication skills, both verbal and written, to interact effectively with patients and staff.
• Familiarity with healthcare software systems is a plus.

Our Small Team:
We’re a tight-knit clinic with 2 full-time and 2 part-time employees, so we need a true team player who’s eager to pitch in wherever needed, even beyond the listed responsibilities. Flexibility, dedication and a can-do attitude are key to thriving in our office.

Why Join Us?
Be part of a compassionate, close-knit team dedicated to transforming lives through regenerative medicine. If you want to make a difference by helping people achieve their goals through a more holistic approach to medicine, then this job may be the perfect fit. Located in the vibrant city of Asheville, NC, we offer a supportive work environment where your contributions truly matter. Hours are Monday through Friday, 8:30 AM to 4:30 PM, with a competitive salary based on experience.

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• Monday to Friday
• No weekends

Application Question(s):

• Why are you applying for this position?

Experience:

• Medical terminology: 1 year (Preferred)
• Customer service: 2 years (Preferred)

License/Certification:

• Certified Phlebotomy Technician (Preferred)

Ability to Commute:

• Asheville, NC 28803 (Required)

Work Location: In person

Salary : $17 - $20