What are the responsibilities and job description for the Route Supervisor position at Asheville Transit Management, LLC?
Communicate job requirements and responsibilities to bus operators and dispatchersResponsible for day to day scheduling, counseling, and evaluation reportsAssist bus operators in preparing accident reports and safety violations documentsMay assist in design and delivery of bus operator training and safety coursesMay assist in training of new bus operators and may conduct retrainingObserve bus operators on the RouteCorrect safety problems on the Route / scene while documenting violationsLiaison between bus operators, clients, and organization in customer service issuesEvaluate and monitor bus operator safety and performanceAssist safety personnel with Department of Transportation (DOT) and / or Federal Transit Administration (FTA) compliance and recordkeeping.Assist in dispatching, driving, interviewing, and miscellaneous clerical tasks as neededMeet all bus operator qualifications at location.Obtain a Commercial Drivers License (CDL) required to operate vehicles at location, maintain that license, and drive routes periodicallyPerform other related duties as assigned Supervise bus operators and dispatchersDevelop and maintain dispatcher work schedulesMay assist with bus operator tracking system for bus operator performance and evaluationsMay assist emergency and / or law enforcement in medical or other types of emergenciesRespond to complaintsMaintain timely and accurate records on service interruptions, bus changes, and other reports as assignedInvestigate, prepare, and record reports on accidents or incidents, including handling the collection and photographing of evidence, measurements, interviewing of witnesses, and providing for alternate passenger service.Provide on the Route supervision of Asheville Redefines TransitReinforce performance expectationsWork closely with all staff members in order to improve overall transit system performance.Review complaints with bus operators