What are the responsibilities and job description for the Community Manager/Bilingual/English+Spanish (Houston) position at Ashford Communities?
Job Description
Position: Community Manager
Department: Operations
Reporting To: District Manager
We are Ashford Communities. Creating a place to belong where superior experiences are created.
Our Purpose
The Ashford team is growing, and we are looking for our next Ashfordian! Are you ready to embark on an exciting journey with Ashford Communities, Houston, Texas' premier property management company? We are seeking a Community Manager who can bring their leadership skills, attention to detail, and exceptional organizational abilities to the table. Our company is known for its work hard, play hard philosophy, and we're on the hunt for someone who can keep up with our vibrant and dynamic team. This individual will be a self-starter, goal-oriented, motivated, and passionate about helping residents find their biggest comfort and safety – their new home! As a Community Manager, your role is crucial in upholding and improving resident satisfaction, lease renewals, occupancy rates, resident communication, and branding while overseeing the entire property management team, making you an integral and necessary part of our operations.
Who is Ashford Communities?
At Ashford Communities, we're not your typical property management company. We take pride in being a year over year Best and Brightest Company to work for, and we have the awards to back it up! Our dedication to creating an exceptional living experience for our residents is unmatched, and our comprehensive benefits package and career advancement opportunities are just the beginning. We believe in going above and beyond to ensure our residents feel at home, and we're seeking a Community Manager who shares our commitment to providing exceptional experience. If you're inspired by the idea of making a difference in people's lives and creating a community where residents truly feel at home, then Ashford Communities is the place for you to grow both personally and professionally.
Position Overview
As a Community Manager at Ashford Communities, you will play a pivotal role in overseeing the day-to-day operations and enhancing the living experience for our residents. Your primary goal will be to create a vibrant and inclusive community where residents feel valued, engaged, and proud to call Ashford Communities home. You will also lead, engage, and motivate the property team you oversee to do the same, making you an integral part of our operations.
Essential Duties & Responsibilities
Do the Ashford Core Values resonate with you and your work ethic? You may be our next Ashfordian.
At Ashford Communities, we believe in recognizing and rewarding our exceptional team members. In addition to a competitive salary, we offer a generous benefits package that includes health insurance, plenty of coffee, snacks, and more. We even pay our employees for their referrals if they're hired!
Ashford Communities is proud to be an equal-opportunity workplace. We do not discriminate based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or any protected category prohibited by local, state, or federal laws.
Position: Community Manager
Department: Operations
Reporting To: District Manager
We are Ashford Communities. Creating a place to belong where superior experiences are created.
Our Purpose
The Ashford team is growing, and we are looking for our next Ashfordian! Are you ready to embark on an exciting journey with Ashford Communities, Houston, Texas' premier property management company? We are seeking a Community Manager who can bring their leadership skills, attention to detail, and exceptional organizational abilities to the table. Our company is known for its work hard, play hard philosophy, and we're on the hunt for someone who can keep up with our vibrant and dynamic team. This individual will be a self-starter, goal-oriented, motivated, and passionate about helping residents find their biggest comfort and safety – their new home! As a Community Manager, your role is crucial in upholding and improving resident satisfaction, lease renewals, occupancy rates, resident communication, and branding while overseeing the entire property management team, making you an integral and necessary part of our operations.
Who is Ashford Communities?
At Ashford Communities, we're not your typical property management company. We take pride in being a year over year Best and Brightest Company to work for, and we have the awards to back it up! Our dedication to creating an exceptional living experience for our residents is unmatched, and our comprehensive benefits package and career advancement opportunities are just the beginning. We believe in going above and beyond to ensure our residents feel at home, and we're seeking a Community Manager who shares our commitment to providing exceptional experience. If you're inspired by the idea of making a difference in people's lives and creating a community where residents truly feel at home, then Ashford Communities is the place for you to grow both personally and professionally.
Position Overview
As a Community Manager at Ashford Communities, you will play a pivotal role in overseeing the day-to-day operations and enhancing the living experience for our residents. Your primary goal will be to create a vibrant and inclusive community where residents feel valued, engaged, and proud to call Ashford Communities home. You will also lead, engage, and motivate the property team you oversee to do the same, making you an integral part of our operations.
Essential Duties & Responsibilities
- Lead and manage a team of leasing professionals and maintenance staff, ensuring they provide exceptional customer service and maintain the highest property maintenance standards.
- Develop and implement innovative marketing strategies to attract and retain residents, including conducting market research and competitor analysis.
- Oversee the leasing process, from initial inquiries to lease signings, ensuring a seamless and positive experience for prospective residents.
- Foster relationships with current and prospective residents, addressing their needs, concerns, and inquiries promptly and professionally.
- Plan and organize community events and activities to create a sense of belonging and promote resident engagement.
- Collaborate with the property management team to develop and manage budgets, financial reporting, positive net operating income (NOI) and adherence to company policies and procedures.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with residents, team members, and vendors.
- Strong leadership and organizational skills, with the ability to effectively manage a team and multiple tasks simultaneously.
- Proven experience in sales and leasing, able to drive occupancy and meet leasing targets.
- Proficiency in using property management software and other relevant tools.
- Attention to detail and the ability to analyze market trends and competitor activities.
- Minimum of 3 years of previous experience as a Community Manager or in a similar role, preferably in the real estate industry.
- Familiarity with property management software and CRM systems.
- Strong knowledge of Microsoft Office products, including Excel, Outlook, Word, PowerPoint, etc.
- Knowledge of Fair Housing laws and regulations.
- Bilingual in both English & Spanish – plus!
- Excellent written and verbal communication skills.
- Customer-first mindset, always striving to provide an exceptional experience for residents.
- Proactive and resourceful, with the ability to think strategically and find creative solutions.
- Goal-oriented and driven to meet and exceed leasing targets.
- Ability to work independently as well as collaborate effectively with a team.
- Flexible and adaptable, able to thrive in a fast-paced and ever-changing environment.
Do the Ashford Core Values resonate with you and your work ethic? You may be our next Ashfordian.
- T: Teamwork
- E: Excellence
- A: Attitude
- C: Caring
- H: Honesty
At Ashford Communities, we believe in recognizing and rewarding our exceptional team members. In addition to a competitive salary, we offer a generous benefits package that includes health insurance, plenty of coffee, snacks, and more. We even pay our employees for their referrals if they're hired!
- Medical – United Healthcare & MEC Plan
- Dental
- Vision
- Life Insurance
- Short-Term Disability
- Supplemental Hospital & Accident Insurance
- EAP Program for Employees & Family Members
- Paid Holidays
- PTO: Vacation & Sick Time
- Learning & Career Development Programs
- Leadership Development with Ashford University
- Quarterly Community Give-Back Events
- Monthly Happy Hours
Ashford Communities is proud to be an equal-opportunity workplace. We do not discriminate based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or any protected category prohibited by local, state, or federal laws.
