What are the responsibilities and job description for the Customer Experience Specialist position at Ashh Inc?
Cannatron is a one-stop-shop for all types of smoke shop, dispensary and convenience store products and accessories. We are the exclusive distributor for Ooze, King Palm, Truweigh, Green Monkey, Loud Lock and Rozy. Our catalog also offers thousands of products from leading industry brands as well as up-and-coming brands. Cannatron has experienced exponential growth and made the Inc. 500/550 list of fastest-growing companies the past four years and were ranked #17 on the Crains Detroit Business 2022 Fast 50.
As a Customer Experience Specialist for Cannatron, you will be joining a team of dedicated specialists that primarily support our direct-to-consumer customers that shop our Ecommerce sites. You will apply your existing knowledge of cannabis accessories, as well as obtain new knowledge, in order to support a wide variety of customer requests. This position requires a range of tasks to be performed in a high-volume, ever-changing work environment.
The ideal Customer Experience Specialist for Cannatron is a positive, upbeat, and energetic industry enthusiast who’s driven to share the benefits of the Ooze life, loves creative challenges, and wants to make an impact on advancing this industry.
Customer Experience Responsibilities:
- Welcome and greet visitors in person (Wholesale customers, by appointment only) or on the telephone; answers or refers inquiries.
- Respond to Oozelife.com customer service platforms such as social media, contact forms, and emails.
- Collaborate and communicate with internal departments such as warehouse to handle consumer issues and drive improvements of service.
- Provide solutions or alternatives by analyzing consumers’ issues and problems continuously and proactively.
- Process returns and warranty exchanges; includes receiving packages, inspecting of items.
- Maintains customer accounts by obtaining, recording, and updating personal and financial information.
- Scanning, filing, distributing office mail and other general clerical duties.
- Ability to answer multiple phone lines and know how to transfer.
- Contributes to team effort by accomplishing related results as needed.
Requirements:
- 3-5 years' experience in customer service.
- Positive, upbeat, customer service go-getter!
- Knowledge of smoke shop and dispensary items (cannabis accessories).
- Collaborative, energetic and hands-on team player
- Strong interpersonal and communication skills with the ability to effectively resolve difficult situations.
- A strong communicator who can explain complex information in simple ways.
- Knowledge of Inventory/ERP systems such Business Central/Microsoft Dynamics.
- Experience with Microsoft Office
Why Work for Us?
- Mon-Fri 9:00 am-5:00 pm or 9:30 am -5:30 PM
- Swag included: https://www.oozelife.com/collections/apparel
- Benefits offered: Medical, Dental, Vision, Life Insurance, 401K and Paid Time Off
- Located in Oak Park, MI (near Detroit)