What are the responsibilities and job description for the Front Desk Agent position at Ashland Hills Hotel?
About the Role :
We are looking for a Seasonal Front Desk Agent at Ashland Hills Hotel plays a crucial role in creating a welcoming and efficient environment for guests. This position is responsible for managing the front desk operations, ensuring that all guests receive exceptional service from check-in to check-out. The Front Desk Agent will handle reservations, provide information about the hotel and local attractions, and address any guest inquiries or concerns promptly. By maintaining a high standard of professionalism and hospitality, the Front Desk Agent contributes significantly to the overall guest experience and satisfaction. Ultimately, this role is vital in fostering a positive image of the hotel and encouraging repeat business.
Minimum Qualifications :
- High school diploma or equivalent.
- Previous experience in a customer service role, preferably in the hospitality industry.
- Strong verbal and written communication skills.
Preferred Qualifications :
Responsibilities :
Skills :
The required skills for this role include strong communication and interpersonal abilities, which are essential for interacting with guests and addressing their needs effectively. Attention to detail is crucial when managing reservations and processing transactions to ensure accuracy and prevent errors. Problem-solving skills are utilized daily to handle guest complaints and inquiries, ensuring a positive resolution. Preferred skills, such as familiarity with hotel management software, enhance efficiency in managing bookings and guest information. Additionally, knowledge of local attractions allows the Front Desk Agent to provide valuable recommendations, enriching the guest experience.
Why work for us?
Compensation details : 14.7-16 Yearly Salary
PI294837176ff2-31181-36973035
