What are the responsibilities and job description for the Customer Service position at Ashley Furniture HomeStore?
Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues they may have.
Duties:
- Communicate with customers via phone, email, and chat to provide assistance and support
- Handle customer inquiries and resolve complaints in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Process orders, returns, and exchanges efficiently and accurately
- Maintain customer records by updating account information
- Perform data entry tasks to ensure accurate record keeping
- Upsell products or services to increase sales revenue
Experience:
- Previous experience in customer service or a related field is preferred
- Excellent communication skills, both verbal and written
- Ability to speak multiple languages is a plus, particularly Spanish
- Strong phone etiquette and active listening skills
- Proficient in data entry and computer navigation
- Ability to handle difficult situations with empathy and professionalism
- Strong problem-solving skills and attention to detail
We offer competitive pay rates and opportunities for career growth within our company. If you are passionate about providing exceptional customer service and have the necessary skills to succeed in this role, we would love to hear from you.
Note: All positions at our company are paid positions. We do not offer unpaid internships or volunteer roles.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Split shift
Ability to Commute:
- Savannah, GA 31406 (Preferred)
Ability to Relocate:
- Savannah, GA 31406: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15
