What are the responsibilities and job description for the Senior IT Application Support Analyst position at Ashley Furniture Industries Inc?
Position Title : Senior Applications Support Analyst
About the Role :
This senior-level position provides advanced technical support and problem resolution for Ashley Furniture's global retail operations applications, serving as a technical expert for cross-functional teams.
Key Responsibilities :
Technical Support & Problem Resolution
Lead investigation and resolution of High / Critical incidents
Independently troubleshoot complex system and application issues
Analyze logs, system data, and source code for root cause analysis
Work with global vendors and development teams for service restoration
Keep a pulse on the job market with advanced job matching technology.
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