What are the responsibilities and job description for the Computer Support Specialist position at Ashley Furniture Industries, LLC?
At Ashley Furniture Industries, LLC, we're committed to delivering exceptional products and services to our customers. As an Endpoint Services Analyst, you'll play a crucial role in ensuring the smooth operation of our IT systems. Your responsibilities will include:
Key Responsibilities:
- Prioritize and troubleshoot incoming requests for support from internal and external users via phone and email.
- Perform initial troubleshooting of all internally developed applications and websites, desktop and mobile related operating systems, other 3rd party software, and peripheral devices such as printers, scanners, etc.
You'll be working closely with our team to provide top-notch support and ensure that our systems are running efficiently. If you're passionate about technology and enjoy problem-solving, this could be the perfect opportunity for you!
Requirements:
- Experience supporting PCs running Windows and Mac OS.
- Experience diagnosing various hardware, peripherals and software problems and PC and Mac computers.
- Working knowledge of basic computer hardware and network attached devices.
- Strong documentation skills and ability to work in a fast-paced environment.
