What are the responsibilities and job description for the Endpoint Services Coordinator position at Ashley Furniture Industries, LLC?
Ashley Furniture Industries, LLC IT Team
We are a dynamic and growing IT team at Ashley Furniture Industries, LLC. We are seeking an Endpoint Service Analyst to join our team and contribute to our mission of delivering exceptional customer service and quality products. In this role, you will have the opportunity to develop your technical skills and work collaboratively with team members to resolve technical issues.
Key Responsibilities:
We are a dynamic and growing IT team at Ashley Furniture Industries, LLC. We are seeking an Endpoint Service Analyst to join our team and contribute to our mission of delivering exceptional customer service and quality products. In this role, you will have the opportunity to develop your technical skills and work collaboratively with team members to resolve technical issues.
Key Responsibilities:
- Provide technical support and troubleshooting services
- Collaborate with team members to resolve technical issues
- Log and prioritize incoming support requests
- Develop and maintain documentation for technical procedures and processes
- Experience supporting PCs running Windows and Mac OS
- Knowledge of basic computer hardware
- Strong communication and interpersonal skills
- Associate degree in Computer Science or related field or equivalent work experience
