What are the responsibilities and job description for the Help Desk Technician position at Ashley Furniture Industries, LLC?
Endpoint Service Analyst Job Description
The Endpoint Service Analyst will be responsible for providing technical support and troubleshooting services to internal and external customers. This includes resolving technical issues related to hardware, software, and network infrastructure. The successful candidate will possess excellent communication and interpersonal skills and be able to work effectively in a fast-paced environment.
Key Responsibilities:
The Endpoint Service Analyst will be responsible for providing technical support and troubleshooting services to internal and external customers. This includes resolving technical issues related to hardware, software, and network infrastructure. The successful candidate will possess excellent communication and interpersonal skills and be able to work effectively in a fast-paced environment.
Key Responsibilities:
- Provide technical support and troubleshooting services
- Collaborate with team members to resolve technical issues
- Log and prioritize incoming support requests
- Develop and maintain documentation for technical procedures and processes
- Experience supporting PCs running Windows and Mac OS
- Knowledge of basic computer hardware
- Strong communication and interpersonal skills
- Associate degree in Computer Science or related field or equivalent work experience
