What are the responsibilities and job description for the Technical Analyst position at Ashley Furniture Industries, LLC?
Ashley Furniture Industries, LLC Overview
We are a multi-billion dollar company and the largest manufacturer of furniture in the world. Our mission is to provide high-quality products and exceptional customer service while fostering a culture of continuous improvement and growth.
Job Summary
We are seeking an Endpoint Service Analyst to join our IT team. In this role, you will be responsible for providing technical support and troubleshooting services to internal and external customers. You will collaborate with team members to resolve technical issues and ensure that all support requests are logged and prioritized effectively.
Key Responsibilities:
We are a multi-billion dollar company and the largest manufacturer of furniture in the world. Our mission is to provide high-quality products and exceptional customer service while fostering a culture of continuous improvement and growth.
Job Summary
We are seeking an Endpoint Service Analyst to join our IT team. In this role, you will be responsible for providing technical support and troubleshooting services to internal and external customers. You will collaborate with team members to resolve technical issues and ensure that all support requests are logged and prioritized effectively.
Key Responsibilities:
- Provide technical support and troubleshooting services
- Collaborate with team members to resolve technical issues
- Log and prioritize incoming support requests
- Develop and maintain documentation for technical procedures and processes
- Experience supporting PCs running Windows and Mac OS
- Knowledge of basic computer hardware
- Strong communication and interpersonal skills
- Associate degree in Computer Science or related field or equivalent work experience
