What are the responsibilities and job description for the IT Desktop Support Analyst position at Ashley Furniture Industries?
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Ashley Furniture Industries, Inc. is the largest manufacturer of furniture in the world. Established in 1945, Ashley offers one of the industry’s broadest product assortments to retail partners in 123 countries.
IT Desktop Support Analyst
Shift: 3rd, M-F 10:30pm to 7am ET
Summary
The Desktop Support Analyst is responsible for all in-house repairs of laptop and desktop computers, servicing equipment and imaging and inventory. This position will receive, prioritize, document and actively resolve end-user help tickets as well as troubleshoot Microsoft Desktop Operating System and application issues. The Desktop Support Analyst will adhere to the company computer security policy, software standards and other company and departmental policies and processes.
Responsibilities
Benefits We Offer
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:
Corporate Social Responsibility
We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.
Ashley Furniture Industries, Inc. is the largest manufacturer of furniture in the world. Established in 1945, Ashley offers one of the industry’s broadest product assortments to retail partners in 123 countries.
IT Desktop Support Analyst
Shift: 3rd, M-F 10:30pm to 7am ET
Summary
The Desktop Support Analyst is responsible for all in-house repairs of laptop and desktop computers, servicing equipment and imaging and inventory. This position will receive, prioritize, document and actively resolve end-user help tickets as well as troubleshoot Microsoft Desktop Operating System and application issues. The Desktop Support Analyst will adhere to the company computer security policy, software standards and other company and departmental policies and processes.
Responsibilities
- Perform tasks such as installation of images, data migration, troubleshooting general office productivity applications, applying securing configurations and custom application support. Install, test and promote software and hardware components to completion.
- Assist other IT Specialists, IT Management and users in the resolution of problems related to the correct operations of the desktop environment.
- Escalate problems, when required, to the appropriately experienced technician.
- Demonstrate core values of People, Service Excellence, Trustworthiness, Process Simplicity and Product Value.
- Cordially and professionally interact with customers, vendors, superiors, peers and others.
- Monitor and track IT assets, inventory and warranty periods of machines.
- Demonstrate the Company’s Core and Growth Values in the performance of all job functions.
- Maintain reliable attendance.
- Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup.
- Complete other assignments and special projects as requested.
- We offer competitive pay and excellent benefits!
- We are a multi-billion dollar company and the largest manufacturer of furniture in the world, and offer one of the industry’s broadest product assortments at over 20,000 storefronts in 123 countries.
- Growth-Focused is one of our core values, and we are dedicated to helping you grow with us through training, mentoring, and coaching as well as investing in the latest design tools, production equipment and new technologies.
- Environmental efforts are a priority as we continually seek to recycle, reuse and replenish every day.
- Millions of dollars are contributed annually to local and national charities as we seek to improve the lives of people around the world.
Benefits We Offer
- Health, Dental, Vision, Employee Assistance Program
- Paid Vacation, Holidays, and Your Birthday off
- Generous Employee Discount on home furnishings
- Professional Development Opportunities
- Ashley Wellness Centers (location specific) and Medical Tourism
- Telehealth
- 401(k) and Profit Sharing
- Life Insurance
- Honesty & Integrity
- Passion, Drive, Discipline
- Continuous Improvement/Operational Excellence
- Dirty Fingernail
- Growth Focused
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:
Corporate Social Responsibility
We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.
