Retail Sales Associate - Avondale, AZ

** Yearly Range is based off of incentive potential **

$18(training pay) Sales Incentives

The Retail Sales Associate is responsible for building the customer relationships that are the foundation of Ashley HomeStore’s retail sales success. The incumbent provides world-class service to customers by using the Ashley Sales Approach to sell the full suite of HomeStore products and services tailored to meet the customer’s wants and needs.

The Retail Sales Associate is accountable for delivering an exceptional in-store experience for every guest that results in increased store sales, profitability and customer loyalty.

Overall, the Retail Sales Associate contributes to the Ashley high performance culture by modeling our core values and engaging in sales activities that keep the Ashley brand as the #1 home furnishings market leader in style, selection, quality and value.

Scope:

Plant/Retail Locations:

Domestic Store Location

Staff:

N/A

Expense Budget:

Budget Responsibility? No Yes Amount:

Complexity:

Moderate – Administers procedures under management guidance; decision-making has moderate corporate financial/operational impact. Solves problems by interpreting data using generally prescribed procedures, using judgment to select from known alternatives. Has frequent external interaction to provide information; relationships are internal and external to the work unit and include customers or vendors.

Primary Job Functions

· Welcomes and professionally engages every guest to ensure customer expectations are met and the Ashley brand image is properly represented.

· Follows the Ashley Sales Approach with each guest to maximize average sales per guest and ensure above-minimum category sales goals. Asks questions and listens to guest needs; provides options and advice on meeting those needs. Performs product presentations, attempts to close each sales opportunity and adds on additional items and extended warranties to the sale.

· Contacts customersby telephone, mail or e-mail after product delivery to ensure total satisfaction and establish next steps to continue to serve the customer in their home furnishing needs.

· Completes post-sales order entry and administration processes.

· Completes showroom floor recovery processes throughout the day.

· Works vigorously on sales performance improvement by using available learning tools and programs.

· Develops and maintains high levels of knowledge on Ashley business products and promotions.

· Participates actively in sales meetings and one-on-one coaching sessions with store managers and trainers.

· Demonstrates the company’s core and growth values in performance of all job functions.

Secondary Job Functions

· Learns the furniture retail industry as a whole to establish a strong understanding of Ashley’s products and their positioning in the marketplace, as well as the processes and procedures in how the business is operated.

· Picks up projects on the fly; performs other duties as assigned from time to time, such as cashiering.

Schedule Expectations

1. The incumbent will work a minimum of 40 hours per week, including Saturdays and/or Sundays. The number of hours will increase during specific events, holidays or blackout periods, or to meet other business needs.

2. Regular attendance at the assigned store in accordance with these expectations is an essential function of the job and all job functions are performed at the designated job location.

Job Qualifications

Education:

High school diploma or GED required; Associate’s in business administration or related degree preferred.

Experience:

Retail sales experience preferred, but not required.

Licenses or Certifications:

None

Knowledge, Skills:

· Familiarity with furniture products and styles.

· Exceptional relationship building skills.

· Strong communication and listening skills.

· Strong attention to detail, with ability to multitask and work independently.

· Basic math and writing skills; basic computer and office software skills.

· Other: friendly, enthusiastic and energetic with a genuine desire to provide outstanding service.

The Customer Service Representative provides exceptional customer care and helps to exceed customer expectations daily. This position performs daily sales order entry and payment processing, undertakes the store’s administration functions and provides clerical support to store accounting functions that all help to create an easy, enjoyable guest shopping experience that generates new and repeat business.

Scope:

Plant/Retail Locations:

All Ashley Retail Locations

Staff:

None

Expense Budget:

None

Complexity:

Makes non-routine choices within established precedent, considering objectives, under limited supervision; performs intermediate troubleshooting or analysis; problems require interpretation of data using generally prescribed procedures; frequent interaction to provide basic information and/or occasional interaction requiring detailed procedural explanations or technical responses.

Primary Job Functions

This section describes the primary /essential responsibilities that this job performs.

1. Provide an outstanding service experience for every HomeStore customer and guest. Maintain a welcoming, professional visible presence at the front desk; engage with guests, ensuring they are always treated in a cordial, respectful manner in a way that represents the Company brand image.

2. Handle customer issues directed to the store, over the phone and in person; take detailed notes and execute steps needed for resolution in a positive, professional and helpful way.

3. Respond to customers inquiries regarding sales, billing and delivery; call customers to confirm and schedule deliveries; partner with the sales team to meet and exceed customers’ service expectations professionally and with respect.

4. Process sales orders accurately and efficiently. Follow cash handling procedures. Assist customers with the credit application process and financing arrangements as needed. Maintain sales transaction documentation.

5. Assist with store opening and closing procedures including cash balancing and daily checklists.

6. Provide clerical support for store administration and accounting functions. Handle telephone traffic and route calls using professional paging methods. Assist in the completion of daily sales and other store reports.

7. Assist with inventory and loss prevention processes. Participate in the bi-annual inventory process.

Job Title: CUSTOMER SERVICE REPRESENTATIVE - RETAIL

8. Demonstrate the Company’s Core and Growth Values in the performance of all job functions.

Secondary Job Functions

This section describes the secondary responsibilities that this job performs.

1. Maintain reliable attendance.

2. Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup.

3. Complete other assignments and special projects as requested.

Job Qualifications

Education:

• High School Diploma or equivalent, Required

Experience:

• 1 year of customer service experience, Required

Licenses or

Certifications

• None

Knowledge, Skills and Abilities

• Customer service skills
• Proficient math skills
• Proficient keyboarding skills
• Excellent verbal and written communication skills Excellent interpersonal skills.
• Strong attention to detail
• Effective time management and organizational skills
• Work independently as well as in a team environment
• Analytical and problem solving skills
• Maintain confidentiality
• Working knowledge of Continuous Improvement
• Handle multiple projects simultaneously within established time constraints
• Proficient computer skills, including experience with Microsoft Office Suite, internet
• Perform under strong demands in a fast-paced environment
• Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect
• Display empathy, understanding and patience with employees and external customers
• Respond professionally in situations with difficult employee/vendor/customer issues or inquiries

Schedule Expectations

1. Flexible and willing to work extended hours when necessary

Job Competencies

1. Ethics and values

2. Integrity and trust

Job Type: Full-time

Pay: $28,000.00 - $127,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person

Salary : $28,000 - $127,000