What are the responsibilities and job description for the Vice President of Customer Experience Strategy position at Ashley Furniture Industries?
Job Title: Vice President of Customer Experience Strategy
Location: Onsite in Arcadia, WI - Relocation Assistance Available
Are you ready to transform the way we serve our customers?
We’re searching for a tech-savvy and strategic leader to join us as the Vice President of Customer Experience Strategy. This role is all about driving innovation, streamlining processes, and enhancing customer satisfaction. You'll take the lead in redesigning order management systems, recreating standard operating procedures, and working cross-functionally with teams to optimize the entire supply chain.
Why You’ll Love This Role
Innovation: Spearhead redesign efforts that enhance efficiency and close supply chain gaps.
Collaboration: Partner with key departments to understand operations and identify improvement opportunities.
Impact: Drive meaningful change that strengthens customer relationships and operational excellence.
Growth: Lead a talented team and contribute to a company committed to continuous improvement.
What You’ll Do
Redesign and Implement Systems: Overhaul order management systems to improve efficiency and accuracy.
Recreate SOPs: Develop clear, actionable standard operating procedures to enhance operations.
Collaborate Cross-Functionally: Work with departments across the supply chain to identify gaps and implement solutions.
Lead Teams: Inspire and mentor teams to achieve exceptional results while fostering a positive culture.
Drive Strategic Improvements: Monitor performance metrics, streamline workflows, and innovate new processes.
What We’re Looking For
A visionary leader with 15 years of senior leadership experience in customer service or operations.
Deep expertise in order management systems, SOP development, and cross-functional collaboration.
A problem-solver with a strong understanding of supply chain dynamics and process improvement.
Exceptional communication and relationship-building skills to unite teams around shared goals.
Proficiency in tools like Microsoft Office, AS400, and CRM systems, with a passion for leveraging technology.
