Vice President/Senior Director of Product, Sales & Services

Ashley Furniture is the largest manufacturer of furniture in the world. Our talented engineers and designers travel the world to stay ahead of evolving trends, new materials, and emerging technologies. Our global teams work closely, ensuring that new products meet our standards of excellence while optimizing efficiencies in manufacturing, cost control, and speed to market.

Vice President/Senior Director of Product, Sales & Services

Location: Tampa, FL--Advance/Charlotte, NC-- Arcadia, WI

As the Senior Director of Product for Sales & Service at Ashley Furniture Industries, you will play a pivotal role bridging the gap between business and technology, driving product strategy and execution within our Sales and Service Organization, which includes Order Management, CRM, and our Ashley Direct website. This role is responsible for translating business vision into actionable initiatives and collaborating with Technology to deliver impactful solutions using Agile methodologies.

Primary Job Functions

This section describes the primary /essential responsibilities that this job performs.

• Company Values: Demonstrate the Company’s Core and Growth Values in the performance of all job functions. (Honesty & Integrity, Passion, Drive & Discipline, Continuous Improvement, Dirty Fingernail, Growth-Focused, Customer Centric, Boundaryless, and A Culture of Leadership)
• Product Strategy: Develop and execute comprehensive strategies that align with business goals and customer needs. This includes working with stakeholders to define product vision, setting OKRs, and creating roadmaps to achieve them.
• Product Development: Work closely with business stakeholders and engineering teams to develop product requirements. Make critical decisions and tradeoffs to ensure that product development is on track and meets the defined specifications and quality standards.
• Feature Prioritization: Prioritize features and initiatives based on business and technology objectives, customer feedback, and business value. Continuously reassess and adjust feature priorities based on changing market conditions, customer feedback, and business needs.
• Roadmap Planning: Create and maintain detailed product roadmaps. Communicate these roadmaps to stakeholders and ensure alignment across the organization.
• Cross-Functional Collaboration: Work closely with Supply Chain, Customer Service, and other key business functions to ensure seamless product integration and execution. This includes coordinating product launches, creating go-live strategies, and ensuring alignment across departments.
• Customer Focused: Work closely with support teams to understand common issues and areas for improvement and use this information to drive product enhancements and reduce customer pain points.
• Data Analysis: Utilize data analytics to develop strategies, identify trends, and measure ROI and product performance.
• Team Management: Lead and mentor a team of direct reports, fostering a high-performance, collaborative culture
• Agile Methodology: Support and advocate for Agile methodologies to manage product development. This includes leading and participating in sprint ceremonies to ensure efficiency and alignment.
• Thought leadership: Bring expertise in the industry and functional area to drive innovation and efficiency. Understand and influence the applications and systems supporting the product.
• Executive Reporting: Deliver regular product updates, including monthly reviews for executive stakeholders. Manage the team through all business processes such as budget reviews, annual planning, strategy offsites, etc.

Job Qualifications

Education:

• Bachelor’s degree in business administration or a related field. MBA is a plus.

Experience:

• 15 years of experience in B2B product management, preferably in enterprise software engineering and deep understanding of business operations in relevant functional areas.

Knowledge, Skills and Abilities

• Deep understanding of order management and customer service workflows and technology.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Proven ability to translate business objectives into a structured product strategy
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and influence stakeholders at all levels.
• Proficiency in product management tools (e.g., JIRA, Trello, Aha!) and methodologies (e.g., Agile, Scrum).
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Strong leadership skills, with the ability to inspire and motivate teams.

Who Are We?

At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We’re problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It’s the reason we’re always searching for better ways to delivering an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.

Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business.

Apply today and find your home at Ashley!

Benefits We Offer

• Health, Dental, Vision, Employee Assistance Program
• Paid Vacation, Holidays, and Your Birthday off
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Ashley Wellness Centers (location specific) and Medical Tourism
• Telehealth
• 401(k) and Profit Sharing
• Life Insurance

Our Core Values

• Honesty & Integrity
• Passion, Drive, Discipline
• Continuous Improvement/Operational Excellence
• Dirty Fingernail
• Growth Focused

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:

Corporate Social Responsibility

https://www.ashleyfurniture.com/about-us/corporate-social-responsibility/report/

We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.

Search Firm Representatives Please Read Carefully:

Ashley Furniture Industries, LLC, is not accepting unsolicited assistance from search firms for this employment opportunity unless an agreement is in place. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Ashley Furniture via email, the Internet or in any form and/or method without a valid search agreement in place for this position will be deemed the sole property of Ashley Furniture. No fee will be paid in the event the candidate is hired by Ashley Furniture as a result of the referral or through other means.