Desktop Support Analyst (Colton)

Join The #1 Furniture Company-Join The #1 Furniture Brand

Ashley Furniture Industries, Inc. is the largest manufacturer of furniture in the world. Established in 1945, Ashley offers one of the industry's broadest product assortments to retail partners in 123 countries.

Apply today to our IT team at Ashley Furniture - the World's Largest Furniture Manufacturer!

Our IT team combines a highly skilled workforce, the most advanced equipment available, and incredible computer optimization to create one of the most agile operations in the industry!

Location: Location: Colton-CA : Light travel when necessary to our retail locations for support, both local and occasionally to other states

Desktop Support Analyst, Colton CA:

What Will You Do?

• You will be responsible for all in-house repairs of laptop and desktop computers, servicing equipment, and imaging and inventory. This position will receive, prioritize, document, and actively resolve end-user help tickets as well as troubleshoot Microsoft Desktop Operating System and application issues.
• You will adhere to the company computer security policy, systems development standards, and other company and departmental policies and processes.
• You will review, analyze, configure, test, and debug documents and install software programs and scripts.

What Do You Need?

• 1 years' experience providing technical support.
• A Certification, or ability to obtain within 6 months,Required.
• Experience supporting PCs running Windows Operating Systems including repairs, diagnosing various hardware, peripherals, and software problems, and PC and Mac computers.
• Advanced understanding of applicable hardware and software systems
• Experience working with wired and wireless network-attached devices.
• Strong verbal and written communication skills and Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Advanced experience with desktop operating systems including Windows Operating Systems
• Extensive application support experience
• Working knowledge of a range of diagnostic utilities
• Associate degree in computer science, Information Systems or related field or equivalent work experience

Who Are We?

At Ashley, we're more than a business...we're family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We're problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It's the reason we're always searching for better ways to delivering an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.

Ready to grow? You've come to the right place. Ashley Furniture has a Growth Mindset, and once you join our team, you'll learn from the best in the business.

Apply today and find your home at Ashley!

Compensation: This position pays an hourly rate of $25.00 - $29.00 per hour

Profit sharing is available to eligible employees; this discretionary program is dependent on the profitability of the company.

Benefits: When you join our family, you are eligible to participate in our comprehensive benefits programs which includes Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k), Paid Holidays, 40 hours paid vacation and 40 hours of California Paid Sick Leave. Benefits may vary based on position and location, so we encourage you to speak with the recruiting team during the interview process.

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business need.

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:

Corporate Social Responsibility