Endpoint Services Analyst

Join The #1 Furniture Company-Join The #1 Furniture Brand

Ashley Furniture Industries, Inc. is the largest manufacturer of furniture in the world. Established in 1945, Ashley offers one of the industry's broadest product assortments to retail partners in 123 countries.

Apply today to our IT team at Ashley Furniture - the World's Largest Furniture Manufacturer!

Our IT team combines a highly skilled workforce, the most advanced equipment available, and incredible computer optimization to create one of the most agile operations in the industry!

Summary:

1st shift: Mon-Fri 7am-3:30pm CST

The Endpoint Services Analyst is responsible for supporting all systems that enable our manufacturing and distribution teams to stay functional. This includes Microsoft Windows based workstations and laptops, Apple workstations and laptops, IOS and Android tablets and phones, Barcode scanners and printers, wired and wireless networks, or any other relevant hardware and software. This position will efficiently receive, prioritize, document and actively resolve customers' incidents. This role will actively document all processes in our knowledgebase to enable efficient resolutions going forward. The Endpoint Services Analyst will strategically provide strong customer service while focusing on technical innovation to strengthen our infrastructure. The Endpoint Services Analyst will adhere to the Company's computer security policy, software standards and other company and departmental policies and processes.

Responsibilities:

• • Troubleshooting, hardware diagnostics and basic repair, scanner diagnostics and repair, as well as supporting all other business-supporting critical technology.
  • Lexmark and Zebra printer repair as well as troubleshooting general office equipment and productivity applications. Planning and communicating downtime to enable efficient repairs with minimal effect on critical DC/MFG processes.
  • Provide specialized technical support to all manufacturing equipment, finding strategic ways to provide proactive maintenance without disrupting the manufacturing process as well as innovating our methods to allow for improved system uptime.
  • Identify, repair and replace defective parts in critical network and server equipment.
  • Provide innovative growth to our security, infrastructure, and physical installations through upgrades of equipment, enforcement of security/group policies, and the continuous improvement of our team processes.
  • Installation of new network lines, toning and troubleshooting old lines.
  • Utilizing specialized lifts such as scissor lifts and articulating lifts to address wiring and remote IDF issues and installations. This includes passing and maintaining an active lift training and certification with Ashley.
  • Act as the hands of all other IT Departments when working on projects or during major outages. This function impacts the entire site and is paramount in maintaining manufacturing and distribution productivity.
  • Perform routine/scheduled audits of the systems, including all software backups of major manufacturing machines.
  • Document problem-solving processes and successful actions taken through to final resolution in incident management system
  • Provide support for conference rooms and specialized Audio/Visual equipment such as amps, projectors, TV screens, conferencing equipment, microphones, speakers, Microsoft Teams, and Zoom.
  • Escalate problems and incidents when required, to the appropriately experienced technician or team. Includes aiding other locations to minimize outage magnitude.
  • Demonstrate core values of Honesty and Integrity, Passion, Drive, Discipline, Growth-Focused, Dirty Fingernail and Continuous Improvement.
  • Cordially and professionally interact with customers, vendors, superiors, peers and others. Exercising leadership qualities when interacting with corporate leaders and owners of Ashley Furniture.
  • Monitor and track IT assets, inventory and warranty periods of machines. Cycle out old equipment that is nearing end-of-life and work with venders on warranty RMA's to get defective products replaced.
  • Work with other teams to assist in resolving IT requests/issues via Cherwell and Service Now.
  • Demonstrate the ability to work individually without supervision in an efficient manner.
  Qualifications:
  • Should be comfortable troubleshooting any issue that arise
  • Basic repairs made on work equipment
  • Knowledge of all things IT
  • Ambitious
  • Familiar with MS Office Products
  • Work under pressure
  • Ability to find solutions autonomously
  Who Are We?
  • • We offer competitive pay and excellent benefits!
  
  
  • • We are a multi-billion dollar company and the largest manufacturer of furniture in the world, and offer one of the industry's broadest product assortments at over 20,000 storefronts in 123 countries.
  
  
  • • Growth-Focused is one of our core values, and we are dedicated to helping you grow with us through training, mentoring, and coaching as well as investing in the latest design tools, production equipment and new technologies.
  
  
  • • Environmental efforts are a priority as we continually seek to recycle, reuse and replenish every day.
  
  
  • • Millions of dollars are contributed annually to local and national charities as we seek to improve the lives of people around the world.
  
  Apply today and find your home at Ashley!
  
  Benefits We Offer
  • • • Health, Dental, Vision, Employee Assistance Program
      • Paid Vacation, Holidays, and Your Birthday off
      • Generous Employee Discount on home furnishings
      • Professional Development Opportunities
      • Ashley Wellness Centers (location specific) and Medical Tourism
      • Telehealth
      • 401(k) and Profit Sharing
      • Life Insurance
      Our Core Values
    • • Honesty & Integrity
      • Passion, Drive, Discipline
      • Continuous Improvement/Operational Excellence
      • Dirty Fingernail
      • Growth Focused
      To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:
      
      Corporate Social Responsibility
      
      We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.