What are the responsibilities and job description for the Senior Transportation Operations Manager position at Ashley Furniture?

Job Description

Are you a seasoned leader in transportation operations looking for your next challenge? Join our team as a Senior Operations Manager, where you'll oversee regional fleet operations, optimize delivery performance, and drive continuous improvement in a dynamic and fast-paced environment.

What You'll Do

As our Senior Operations Manager, you'll play a pivotal role in ensuring operational excellence. Your responsibilities will include :

Leadership & Team Management

Lead and mentor the operations team to ensure balanced resources and optimal performance.
Make critical employment decisions, including hiring, promotions, and corrective actions.
Oversee employee performance, provide coaching, and conduct performance reviews.
Develop training programs to enhance employee skills and compliance with procedures.
Maintain accurate records of employee timekeeping and attendance.

Transportation Operations

Collaborate with customer service, shipping, and brokerage teams to optimize delivery strategies.

Monitor and adjust driver capacity to support efficient operations across locations.

Partner with internal teams to identify and implement process improvements.

Use Continuous Quality Improvement and statistical methods to plan for future delivery needs.

Performance Monitoring

Assist in annual budget creation and monitor departmental performance to meet financial goals.

Optimize resources, including equipment, facilities, and personnel, to enhance operational efficiency.

What You Need

A bachelor's degree in supply chain, Operations Management, Business Administration, or a related field.

7-10 years of transportation operations experience, with at least 7 years in a leadership role.

Demonstrated success in managing large-scale fleet and operations.

Proficiency in transportation management systems and continuous improvement practices.

Strong collaboration skills with both internal and external stakeholders.

Expertise in Microsoft Office Suite and other relevant software.

Who We Are

At Ashley, we're more than a business...we're family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We're problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for the status quo. It's the reason we're always searching for better ways to deliver an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.

Ready to grow? You've come to the right place. Ashley Furniture has a Growth Mindset, and once you join our team, you'll learn from the best in the business.

Benefits We Offer

Health, Dental, Vision, and Employee Assistance Program

Paid Vacation, Holidays, and Your Birthday off

Generous Employee Discount on home furnishings

Professional Development Opportunities

Ashley Wellness Centers (location specific) and Medical Tourism

Telehealth

401(k) and Profit Sharing

Life Insurance

Our Core Values

Honesty & Integrity

Without hesitation, uses candor and is direct in communication

Is tough-minded in working in and meeting the demands of reality

Always tells the truth and follows through on commitments

Passion, Drive, Discipline

Enjoys working hard and pursues work with energy, drive and willpower to finish

Is disciplined in developing consistency into work processes

Is focused and relentless in achieving goals

Continuous Improvement / Operational Excellence

Fights to take costs and waste out of the system

Seeks to understand "why" something works the way it does, and through study and improvement determines how to better all processes and systems

Strives for more in all areas of work by developing measurements, setting goals and then working on ways to exceed goals through problem solving methods that look beyond the obvious

Dirty Fingernail

Does not rely on reports to run the business, but rather goes to the work that is being done and sees if the work is being done right for him / herself

Has an insatiable curiosity and takes a "Go and See" approach to understand the current state of the business and the competitive realities

Takes a hands-on approach to tackle problems and demonstrates critical thinking through use of effective questioning...asking the 5 "Whys"

Growth Focused

Understands the customer's needs and wants, then challenges current ways of doing business that inhibits growth and organizes work to meet those needs

Is competitive by studying the competition and is aggressive in looking for ways to beat them

Strives to be the BEST by improving quality of processes, reducing costs, doing more business, being profitable, and growing the business

We are an equal-opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates, only those meeting specific position requirements may be contacted. Principals Only.

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