What are the responsibilities and job description for the General Manager / Store Manager position at Ashley Homestores of Central Illinois?
The General Manager (GM) is responsible for overseeing all aspects of store operations, ensuring the successful execution of day-to-day functions, and driving store performance. This role involves managing and leading key store teams, including the Sales Manager, Front Desk, Warehouse Associate, and Visual Merchandiser. The GM will be responsible for meeting operational goals, optimizing the customer experience, and achieving sales targets while maintaining store efficiency and profitability. The GM will report directly to the Director of Sales and work closely with cross-functional leaders, including those in operations, customer service, and merchandising.
Responsibilities
Store Operations Management:
Oversee daily store operations, ensuring high standards of customer service, store presentation, and team performance.
Responsible for the building and maintenance of location, including landlord and sub-contractor scheduling communications
Responsible for inventory control standards within the building, including Merchandise transfers in and out
Involved in all HR related matters within the building
Responsible for ensuring all sales, returns and exchanges/reselections are audited
Responsible for maintaining and posting store schedules at least 2 weeks in advance to meet the needs of the business and in accordance with the sales promotion schedule
Ensure adherence to company policies and procedures across all departments.
Collaborate with the Director of Operations on operational initiatives and problem-solving.
Sales Leadership:
Directly oversee the Sales Manager and collaborate with them to drive store sales performance.
Set and monitor sales targets for the store, working closely with the Sales Manager to develop strategies that boost performance.
Provide support, coaching, and guidance to sales teams to meet individual and store-wide goals.
Analyze sales data to identify trends and opportunities for improvement.
Team Management and Development:
Supervise and support key department leads: Sales Manager, Front Desk, Warehouse Associate, and Visual Merchandiser.
Foster a positive and collaborative work environment to motivate employees and improve team performance.
Provide training, development, and performance evaluations for direct reports.
Ensure all team members are informed about new products, promotions, and store goals.
Customer Experience:
Maintain a focus on delivering exceptional customer service through team training and by leading by example.
Address customer concerns or issues, ensuring prompt and satisfactory resolutions.
Collaborate with the Customer Service Manager to create strategies for enhancing customer satisfaction and retention.
Visual Merchandising:
Work with the Visual Merchandiser to ensure the store is visually appealing and aligned with corporate merchandising standards.
Oversee product displays, layout, and signage to maximize sales and customer engagement.
Assisting with cycle counting and full store inventory for specific location
Cross-Departmental Collaboration:
Maintain regular communication with the Director of Operations to ensure the smooth running of operational tasks, including inventory and supply chain management.
Collaborate with the Merchandising Manager on product placement, promotional strategies, and inventory needs.
Liaise with the Director of Sales to ensure alignment between sales goals and operational performance.
Education and Knowledge
High School Diploma or equivalent
Bachelors or Masters Degree preferred
Strong computer and office software skills, including Microsoft Office
