What are the responsibilities and job description for the Showroom Maintenance Warehouse Associate position at Ashley Northeast?
Summary
The SMWA assists in carrying out the maintenance, merchandising, and warehouse functions of multi-stores and as well as assists in providing an amazing guest experience.
Essential Functions
- Be relentless about amazing our guests by maintaining the cleanliness of the interior and exterior showroom, warehouse areas, parking lot, restrooms, common areas, floors, windows, etc.
- Dusting, vacuuming, general maintenance, custodial, and trash removal tasks.
- Receive and process products from trucks and ensure all products are handled with the utmost care.
- Assembles furniture utilizing work instructions and various tools while adhering to quality and safety control guidelines.
- Inspect furniture in the store, assess damage and repair, restore, and provide finishing services.
- Ensures proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety.
- Optimizes space utilization by maintaining an organized and clean warehouse.
- Perform facilities maintenance tasks such as minor plumbing repairs and carpentry updates and repairs.
- Paint showroom walls for front entry presentations, store upgrades, and general upkeeping.
- Be radical about our Team Members by working with the Visual Team to ensure all areas of the showroom are functioning and in presentable appearance.
- Collections and accessories displayed as directed in the Visual Merchandising Manual.
- Maintain showroom track lighting to assist in product placement.
- Participates and executes product placement and preparation for floor moves and any store sales events.
- Create a unique, personalized, memorable, and repeatable guest experience for our furniture pick-up process by verifying details for accuracy and executing a seamless experience.
- Follow our standard operating procedures by utilizing work instructions and promote peer-to-peer accountability by ensuring team members are properly and consistently providing an amazing guest experience.
- Be radical about our team members to make guest experience decisions that also support the mission statement & core values of the company by resolving all pending situations with collaborative and effective communication.
- Be passionate about our communities by working with the management team to maximize all special events such as VIP and Grand Openings.
Schedule Expectations
- The SMWA is expected to work 40 hours per week.
- During peak times, they may be asked to work overtime hours to support the store.
- Schedule subject to change according to business needs.
- The SMWA will be required to travel to assist with regional stores and the opening of new stores.
Education & Experience Preferred
- H.S. Diploma or GED
- Prior Warehouse experience preferred.
- Minimum 1 year of maintenance and warehouse experience in receiving and assembling.
- Strong attention to detail and excellent time management and organizational skills.
- Ability to read, understand and follow verbal and written instructions.
- Ability to work independently and with a team in a fast-paced environment.
- Ability to lift, lower, push, or pull furniture up to and in excess of 100 lbs.
- Ability to stand for long periods of time.
- Possess a neat, clean, and professional appearance.
- Serve guests with a high level of courtesy.
- Apply troubleshooting abilities to solve potential customer service issues.
