Marketer/ Liaison

POSITION SUMMARY: The primary purpose of your job position is to assist in planning, developing, organizing, implementing, evaluating, and directing social service programs as they relate to the admissions and intake processes and activities of new patients, in accordance with current existing federal, state, and local standards, as well as our established policies and procedures, to assure that medically related emotional and social needs of the resident are met/maintained on an individual basis. This includes patient and family education and orientation before, during, and after admission, counseling and problem resolution as needed, and inter-departmental coordination of same. It also includes responsibilities for community outreach and education as outlined below, and as needed at the direction of your supervisor. The position is classified as salaried exempt and is justified by a program requiring at least 50% of time dedicated to the management of the department and personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Conduct outreach and education on facility services and availability of patient care services to professional contacts, such as physicians, hospitals, related medical professionals, and discharge planners.

• Conduct outreach and education on facility services and availability of patient care services to professional agencies and organizations, such as public health agencies, senior citizen groups, organizations serving disabled persons, and state, county, and local medical societies, or other similar groups and institutions.

• Conduct outreach and education on facility services and availability of patient care services to prospective patients, their families or responsible parties, or other related individuals or entities, in multiple locations, including but not limited to hospitals at bedside, assisted living or other congregate living environments, homes, or any other locations in which individuals who may need facility services may be located.

• In performance of the outreach and education, make known what facilities, services, capacities and availability exist for persons who require this information, relative to the provision of patient care, as well as to serve other purposes such as the exchange and evaluation of medical information for purposes of potential placement.

• Provision of written, electronic, or other formatted materials that provide information and education on the services, operations, and other data that contribute to an understanding of the role and function of the facility’s role as a provider of covered health care in the community.

• Visitation on routine basis with new admits, assisting in the facilitation of necessary services and coordination with all patient care departments as needed.

• Meet with administration, medical and nursing staff, and other related departments in planning social services, as directed and necessary for patient pre and post admission needs.

• Assist family and resident as necessary in the execution of the required admissions documents.

• Participate in community planning related to the interests of the facility and the services and needs of the resident and family.

• Involve the resident/family in planning social service programs when possible.

• Assist in arranging transportation to other facilities when necessary.

• Refer resident/families to appropriate social service agencies when the facility does not provide the services or needs of the resident.

• Provide information to resident/families as to Medicare/Medicaid, and other financial assistance programs available to the resident. Provide direct assistance and support to residents/families with the process of application, submission, and coordination with the relevant programs and their offices.

• Obtain information concerning the resident’s personal and family problems, past illnesses, etc., by assisting in development of Social Service Data Record.