Receptionist

Ashley River Healthcare -

Reporting to the Business Office Manager, in accordance with established procedures, and as directed by the supervisor.  This job description may be used independently or in connection with other office, HR, payroll, AP, transportation, scheduling duties and tasks.

MAJOR Responsibilities

1.              Receives and follows reception schedule / instructions from the supervisor and as outlined in the established policies and procedures.

2.              Operates paging / telephone system as required.

3.              Answers telephone, determines nature of call and relays information within the facility as necessary.

4.              Responds to inquiries and releases information in accordance with established policies and procedures.

5.              Maintains a current file or list of patients / residents by name and room number, emergency phone numbers of on-call personnel, department extensions, key personnel, etc.

6.              Maintains a list or access to current / past employee personnel to contact for purposes of relaying employee information, helping to fill a shift, other tasks as necessary.

7.              Responds to requests from within the facility and contact appropriate Representative.

8.              Pull potential referrals from referral source sites such as (Allscripts and Curaspan), off of E-fax and copy machine. Run benefit checks and take to Admissions for processing.

9.              Distribute Resident Petty cash and reconcile nightly with Business Office Manager.

10.            Maintains a current listing of critical care patients / residents and / or patients / residents who may not receive phone calls due to their condition.  Refers such calls to charge nurse as deemed appropriate.

11.            Gives directions / information to visitors, guests, patients / residents, sales representatives, etc.

12.            Reports suspicious persons or information to supervisor immediately.

13.            Ensures guests and visitors abide by existing rules and refuses admission to persons as directed.

14.            Creates and maintains an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the facility.

15.            Maintains confidentiality of all pertinent patient / resident care information to ensure patient / resident rights are protected.

16.            Follows established safety procedures and precautions when operating office equipment.

17.            Reports equipment malfunctions or breakdowns as soon as possible.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability   to   read,   write,   speak,   and   understand   the English   language.
• Ability to make independent decisions when circumstances warrant such   action.
• Ability to work harmoniously with other s .
• Ability to relate information concerning a resident's   condition.
• Ability   not   to   pose   a   direct   threat   to   the   health   or   safety   of   other   individuals   in   the   work place .
• Skill   in   the   use   of   the   sight / hearing   senses   or   use prosthetics   that   will   enable   these   senses   to function   adequately   so   that   the   requirements   of   this   position   can   be   fully met.
• Ability to meet the general health requirements set forth by the policies  of  this facility, which include a medical and physical   examination.

MINIMUM QUALIFICATIONS

This is a FT, 10 hour days, every other weekend position.