What are the responsibilities and job description for the Retail Operations Coordinator position at Ashley | The Wellsville Group?

Job Description

Ashley | The Wellsville Group’s Mayfield Heights, Ohio location is looking for a Retail Operations Coordinator. As a Retail Operations Coordinator you are responsible for ensuring operational excellence within the store while supporting retail management and the sales team. You’ll work closely with the General Manager in executing standard operating procedures. The ideal person for this position is a problem solver who is detail oriented, and process driven.

What You'll Do

Audit all sales and payment transactions within retail location
Receive weekly merchandise transfer trucks
Conduct and reconcile weekly inventory; complete inventory cycle counts on showroom floor
Review missed punches and overtime hours for showroom team members
Assist with maintaining schedule for showroom team members
Partner with GM weekly to help support needs of sales team
Conduct training(s) on current systems and processes for all team members
Facilitate building maintenance, technician and IT needs
Partner with Customer Service Center on resolving customer service concerns
Review guest accounts for payment breakdowns and service resolutions
Reconcile showroom funds monthly
Assist merchandise and design team by generating tags, resolving inventory and SKU discrepancy
Generate routine reports outlined by GM or Corporate Operations
Serve as a liaison between Corporate Support Departments and Retail location
Update and assign walkie talkies
Oversee office and cleaning supply list
Encompass the Company’s Vision, Mission and Values daily

What We’re Looking For

Full availability to work a full-time retail schedule including Saturdays!

Ability to define problems, collect data, establish facts and draw valid, actionable conclusions

Ability to interpret and follow a variety of instructions given in many forms

Working knowledge of Microsoft office, STORIS, and point of sales programs

Strong attention to detail and excellent organizational and time management skills

Strong verbal and written communication skills; knowledge of proper spelling and grammar

Ability to communicate effectively both verbally and in writing with co-workers, colleagues and external contacts

Ability to be highly productive in an autonomous environment with the ability to ask for guidance when needed

Strong interpersonal skills and strong sense of ethics

High School Diploma or GED

Prior retail operational experience preferred, but not required

Why You’ll Love Working Here

We’re more than just a store—we’re a community. Our mission is to provide exceptional customer service and high-quality home products while fostering a workplace where employees thrive.

What We Offer :

Competitive Weekly Pay – Starting at $16 / hour

Monthly Bonus Opportunity – Up to $800 / month based on written volume and other qualifiers

Desirable Retail Schedule – Full-time 5-day work week, 8am-5pm with Sundays and one weekday off

Paid Time Off 3 Paid Holidays 2 Personal Days to Use as You Choose

Health Insurance

Generous employee discount

Short-term & Long-term disability

401K Retirement Plan

Long-Term Career Opportunities - Many of our leaders have been promoted within our own company. When you start at The Wellsville Group dba Ashley, you aren't just starting your next job, but you're beginning a career

Perks – As sales team members excel, you qualify for prize perks. Random monthly selections occur for support team members. Cash in your points at level 1 or save them for a larger prize at a higher level

Team environment, supportive management, lunch perks and more

Ready to Join Us?

If you're ready to make a difference in our customers' lives and help them create the home of their dreams, we would love to have you as part of the Ashley | The Wellsville Group family.

Salary : $16

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