What are the responsibilities and job description for the Service Associate position at Ashlin Hadden Insurance?
Are you a detail-driven professional who loves to keep things organized, running smoothly, and enjoys communicating directly with clients? Our fast-paced insurance agency is looking for a Part-time Service Associate to help our team stay on top of tasks, documentation, and client communication.
What You’ll Do:
- Process information and manage data efficiently.
- Monitor new leads and track client status updates.
- Check carriers for pending cancelations and non-renewals.
- Send insured notifications and communicate account changes with producers.
- Review applications to confirm accuracy and readiness for producers.
- Research new business leads to gather key company details and report effectively back to our team.
- Monitor and track connected API lead submissions.
- Assist producers with binding forms and file submission, documentation, and organization.
- Set up and maintain account profiles and add/edit policies in our agency management system.
- Conduct midterm check-ins with insureds to ensure satisfaction and account accuracy.
- Handle client outreach, follow-ups, and ongoing communication.
- Manage certificates of insurance inquiries and ensure timely request fulfillment.
- Provide essential support when teammates are out of the office.
- Ease team workload to allow producers time for account nurturing and professional growth.
When Do We Need You?
- Train in-person at the agency for the first 2-3 months.
- Ability to move to a more flexible remote schedule upon management review.
- Monday, Wednesday, Friday 9a-1p
- Tuesday, Thursday 1p-5p
Why Join Us?
We’re a dedicated, dynamic team that values hard work, collaboration, and a bit of fun. This role is perfect for someone who’s organized, proactive, enjoys customer interaction, and is ready to make a big impact behind the scenes.
If you’re ready to help us stay efficient, grow our agency, and keep things running like clockwork — we’d love to hear from you!
Job Type: Part-time
Pay: $15.00 - $17.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- 401(k)
- 401(k) matching
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to Commute:
- Noblesville, IN 46060 (Required)
Ability to Relocate:
- Noblesville, IN 46060: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17