Vice President Quality, Safety and Patient Experience

Job Summary:

Leads administration, supervision, implementation, promotion and integration of Safety, Quality, Patient Experience (SQPE) efforts and initiatives for Ashtabula Regional Medical Center (ARMC) members to ensure operational alignment with program standards. Acts as an lead, sets OKRs/OKRs and manages activities and programs specific to SQPE goals for ARMC members; responds to gaps and opportunities; identifies and shares best practices; contributes to and supports SQPE improvement efforts. Monitors, in partnership with the medical staff, the measured outcomes of clinical care activities, identifies opportunities for improvement, and leads clinical improvement activities to improve those measured outcomes. Connects ARMC member priorities with priorities of Cleveland Clinic Enterprise including but not limited to current tools and practices and application of lessons learnt. Works under the direction of President / CEO.

Job Responsibilities:

• Leads quality processes including but not limited to site visits, member assessments, writing and delivering assessment reports, executive discussions and RFI development and data analysis.
• Partners with stakeholders and ensures that improvement efforts are effective and delivers deep meaningful impact to ARMC members with respect to clinical/operational outcomes and SQPE OKRs.
• Drives alignment on member OKRs and ensures all required measures are collected, validated for data integrity, and reported to appropriate stakeholders within ARMC (e.g., Executive Team)
• Ensures staff development, counseling, performance evaluations, and hiring of positions for all direct reporting areas.
• Develops and maintains policies and procedures for areas of responsibility.
• Manages the budget for areas of direct responsibility.
• Develops educational programs and resources to support needs of ARMC members /caregivers.
• Facilitates, supports, and organizes process improvement teams and provides staff support services to such teams.
• Remains current concerning industry-wide, clinical care best practices and evaluates for implementation.
• Educates administrative staff concerning current trends in SQPE.
• Maintains and regularly updates performance improvement/quality management plans and strategies.
• Works with appropriate education staff to ensure that education activities reflect recommendations formulated by process improvement teams.
• Develops and tracks productivity standards for all direct reports.
• Ensures education of regulatory standards and compliance by all direct reports (e.g., FCPA).
• Other duties as assigned.

Education:

• Master’s degree or higher in a related field required.
• Offset: Bachelor's degree with 10 years of relevant, progressive healthcare management experience, demonstrating a full understanding of hospital requirements for SQPE.

Certifications:

• Certified Professional Healthcare Quality (CPHQ) within 12 months of hire required.
• Other SQPE and Nursing Certifications preferred.
• Registered Nurse (RN) preferred.

Work Experience:

• Five years of relevant hospital management experience in a senior health system leadership role required.
• Deep expertise in accreditation, safety, high reliability, infection prevention, quality improvement and patient experience required.
• Deep expertise in safety science, quality/performance improvement required.
• Experience and cultural competence to work with entire health systems required.
• Ability to reach across the spectrum of ARMC Healthcare System and Cleveland Clinic enterprise to accomplish key deliverables required.