Junior Technical Analyst

Ashton Woods is more than just a home builder. From the sale of our first home in 1989 to recently being named Builder of the Year by Builder Magazine, our focus has always been on blazing new trails and pushing the boundaries of what is possible in homebuilding. Ashton Woods, the #1 private home builder in the United States, markets its homes through its two award-winning brands, Ashton Woods and Starlight Homes. The Ashton Woods brand is known for designing thoughtfully curated, inspired homes for people who love design. The Starlight Homes brand builds homes specifically for the first-time homebuyer, offering affordable homes with well-executed designs and quality finishes for buyers looking to make the dream of home ownership a reality. The company’s commitment to innovation and continually evolving to meet the needs of the market is a key reason we are one of the most celebrated homebuilders in the nation, winning hundreds of national and local industry awards in product and community design, architecture, merchandising, sales, marketing, and customer service. We believe that what we accomplish together is greater than what we deliver individually. Our team members have inspired the shared values we embrace in all decisions and actions: Unwavering Integrity, Trail Blazing, Bold Action, Collective Compassion, and Unconditional Respect.

Headquartered in Atlanta, Georgia, Ashton Woods sells new homes in Atlanta, Austin, Charleston, Dallas, Houston, Nashville, Orlando, Phoenix, Raleigh, San Antonio, and Tampa.

Jr. Technical Analyst or IT Support Specialist

Job Summary: We are seeking a skilled and proactive IT Technical Analyst/Support Specialist to join our team. As an IT Support Specialist, you will play a crucial role in maintaining our technology infrastructure, providing technical assistance to employees, and ensuring smooth IT operations.

Responsibilities

Technical Support:

• Provide timely and effective technical support to employees regarding printers, laptops, workstations, and other hardware.
• Troubleshoot and resolve hardware and software issues promptly.
• Assist with new computer configurations for new hires.
  
  

Network Management

• Manage small office network equipment, including routers, switches, and access points.
• Experience with Ubiquiti products is a plus.
  
  

Collaboration And Communication

• Collaborate with other IT team members to ensure efficient and effective IT operations.
• Communicate effectively with both technical and non-technical colleagues.
  
  

Technology Trends And Documentation

• Stay up-to-date with the latest technology trends and developments.
• Document and maintain records of IT support requests and resolutions.
  
  

Requirements

• Bachelor’s degree in computer science, information technology, or a related field.
• 3-5 years of experience as an IT support specialist.
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networks.
• Ability to determine IT needs and train end-users.
• Proficiency in IT helpdesk software, such as Freshservice and SysAid.
• Experience in documenting processes and monitoring performance metrics.
• Advanced knowledge of database maintenance and system security.
• Exceptional interpersonal and communication skills.
  
  

Typical Physical And Mental Demands

• Must be able to read, write, and speak fluently in English.
• Employees in the position are required to be able to hear and have vision sufficient to utilize all office equipment.
• Use of hands and fingers is required to utilize standard office equipment.
• Must be able to lift up to 20 pounds on occasion to move and ship equipment.
• These physical requirements are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation will be made to enable individuals with disabilities to perform these functions if requested.
  
  

Working Conditions

• Work is generally performed in a typical office environment using standard office equipment. Work is typically sedentary in nature, but some walking and standing maybe required.
• Fast paced environment subject to numerous schedule and priority change and short notice activity.