What are the responsibilities and job description for the Client Services Representative position at ASI Hastings?
Job Description
Job Description
Job Overview :
We are seeking a highly skilled Customer Service Representative to join our team. You'll be responsible for handling a high volume of inbound and outbound calls, ensuring 100% customer satisfaction. The ideal candidate is a quick thinker, can work well under pressure, and is able to make sound judgment calls while maintaining empathy and professionalism.
Key Responsibilities :
- Handle a high volume of inbound and outbound calls, booking appointments at a high conversion rate.
- Quickly identify client requests or concerns, providing efficient and effective solutions.
- Use critical thinking to solve problems, making sound decisions to ensure client satisfaction.
- Show empathy and take full ownership of each client's experience.
- Address service cancellation requests, persuading clients to retain memberships or appointments.
- Accurately record detailed client interactions and actions taken.
- Meet productivity goals while maintaining high call quality and following call flows and scripts.
- Work independently, completing tasks without requiring follow-up.
- Perform other duties as assigned.
Skills & Qualifications :
Education & Experience :
Physical Demands :
Pay Range
20—$25 USD
About ASI :
Ken and Phil Justo, along with their families and dedicated team members, have been working to make San Diego a better place since acquiring Hastings Appliance Repair in the 1980s. Since then, ASI Hastings Inc. has been committed to doing what's right for its clients. They established the company's core values, which are embraced by each member of the "White Glove" team : Trust, Safety, Quality, Respect, Integrity, Cleanliness, and Communication.
We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the San Diego Fair Chance Ordinance.
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Salary : $20 - $25
