What are the responsibilities and job description for the Drain Technician position at ASI Hastings?

Job Description

The Drain Technician is responsible for identifying and diagnosing drain and sewer piping issues, restoring proper flow, and advising customers on the next steps. This includes recommending a Camera Technician for a comprehensive camera inspection of the main sewer line. Drain Technicians are expected to deliver high-quality work, complete jobs on time, and adhere to customer agreements and local plumbing codes.

Duties and Responsibilities :

Perform drain clearing services and provide detailed assessments of plumbing systems.
Guide homeowners on next steps for permanent sewer line repairs.
Maintain efficiency while keeping work areas clean, organized, and presentable.
Collaborate with the Camera Technician, Dispatch, and Sewer Supervisor to deliver customer solutions.
Represent the company professionally and demonstrate its core ethics.
Maintain a strong customer focus and communicate effectively and politely.
Demonstrate knowledge of sewer systems, repairs, and installations using appropriate tools and equipment.
Exhibit strong technical writing skills with a focus on accuracy, clarity, and quality.
Follow safety practices and procedures, promptly reporting any violations to the Sewer Supervisor.

Skills and Qualifications :

Extensive knowledge of sewer systems.

Strong verbal and written communication skills.

Ability to evaluate team performance, provide field coaching, and ensure job quality.

Strong diagnostic and analytical skills.

Effective communication with customers, team members, dispatch, and management.

High school diploma or GED; additional training or education in plumbing is preferred.

Comprehensive understanding of plumbing systems, repairs, and installations.

Ability to read, write, and communicate effectively with customers, coworkers, and supervisors.

Proficiency in using standard plumbing tools, machinery, and equipment.

Benefits :

Competitive pay with bonus and commission opportunities

Medical, dental, vision, and life insurance

401(k) with company match

Paid vacation and holidays

Fully equipped company truck with parts, equipment, and gas card

Company-provided iPhone and iPad

Pay Range

75,000—$150,000 USD

About ASI :

Ken and Phil Justo, along with their families and dedicated team members, have been working to make San Diego a better place since acquiring Hastings Appliance Repair in the 1980s. Since then, ASI Hastings Inc. has been committed to doing what's right for its clients. They established the company's core values, which are embraced by each member of the "White Glove" team : Trust, Safety, Quality, Respect, Integrity, Cleanliness, and Communication.

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the San Diego Fair Chance Ordinance.

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Salary : $75,000 - $150,000

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