Refugee Case Manager

Asian Association of Utah

Case Manager Job Posting (Spanish/English Bilingual Preference)

Positing Date: 04/03/2025 Department: Refugee Services

Classification: Full-time; exempt

Job Site: Asian Association of Utah (155 S 300 W, SLC, UT)

Position Description

Asian Association of Utah (AAU) dba Refugee and Immigrant Center seeks to hire a multi-lingual (Spanish/English) Case Manager (CM) who would carry a full-time caseload of clients while also assisting the agency with other duties in meeting the needs of refugee clients. Under the direction of the Director of Refugee Services and the Social Services Coordinator the Case Manager will manage a caseload of refugee/asylee/victim of trafficking clients to enhance and extend culturally and linguistically appropriate intensive case management services to refugees and other qualified immigrants (Second Migration refugees, asylees, Parolee and Victims of Trafficking can receive services upon arrival verification). The client and their family’s barriers must be identified and resolved. The Case Manager is to serve as a source of information and referral for the client(s) following the program structure and obligations.

Schedule

The position will start ASAP with full time hours; 40 hours a week

Monday to Friday; 8:30 am to 5:30 pm schedule with occasional shifts in schedule for evening/weekend client needs/community meetings.

Responsibilities

• Provide a culturally sensitive face to face case management service with exceptional customer service – ie friendly communication with an adaptability and flexibility for difficult situations.
• Communicate program participant requirements to each case and hold client responsible for following those requirements for participation.
• Coordinate and execute all the required case management services as outlined in the case management program contract and the housing assistance program requirements
• Perform a client/family intake gathering all the required paperwork and data as laid out in the contract. Ensure client is eligible for services. Organize a hard client file to keep required documents. Follow the intake procedure and steps laid out in the program policy/procedures.
• Collaborate with the program funders to complete an initial assessment followed by 6 month follow up assessment until the client is discharged.
• Collaborate in forming an action plan addresses the needs that were identified in the assessment. Once the plan is created it is the responsibility of the CM to follow-up with the client/family in completing that plan.
• Terminate/Discharge clients when they complete their length of service.
• Connect clients to community resources and services; connection could require visiting clients in their homes, transporting clients to a doctor’s office, providing interpretation at a school visit, assisting in setting health appointments, etc. Every effort should be made to ensure that clients are aware of the services available to them and that these services are non-duplicative.
• Keep data collection organized and up to date as described above.
• Perform a home visit to each case following the intake and every few months after as needed. If the CM is not able to contact the client the program director should be informed and decision on the continuation of the services will be made in collaboration with the program funder.
• At a minimum in addition to the home visit contact each client 1x per week to check in on their progress toward achieving the goals laid out in the action plan.
• Record case notes for every service provided to clients and every interaction had with each client/family.
• Work with youth involved in the family case to: enroll youth into school each, check in on how youth are doing month to month (record interaction in notes), connect with other youth related services if the youth needs more intensive assistance.
• Perform outreach efforts to the community to recruit clients to join the case management program.
• Other duties as assigned by the program supervisor/the agency leadership

Other Considerations:

-experience in working with families from diverse backgrounds

- position is required to be able to read, write, and verbally communicate in Spanish and English

- degree/coursework in social work/social services

Background Checks and Driving Licenses

• Staff must retain a valid driver’s license and car insurance with at least 2 years of driving experience. Staff will be reimbursed at the federal rate when using their own vehicle for agency/program purposes. (Refer to the agency driving policy for more information)
• Staff will have to undergo a background check each year.
• Must be authorized to work in the United States of America

Paid Time Off (PTO)

PTO is earned at a rate of 6.5 hours per pay period;

Compensation Package

• $20-22/hr DOE
• Full health/medical benefits offered
• Prorated paid time off (based on time worked each pay period) and paid holiday schedule offered
• Retirement (403(b)) plans offered after one year of employment with 6% agency contribution

Benefits:

• 403(b)
• 401(b) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance
• Short and Long Term Disability

Application Instructions

Email resume and cover letter

Education:
- Bachelor degree in related field preferred
- Substitute experience for

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $20 - $22