Integrated Behavioral Health Program Coordinator

Asian Health Services, founded in 1974, provides health, social, and advocacy services for all regardless of income, insurance status, immigration status, language, or culture. Our approach to wellbeing focuses on “whole patient health,” which is why we provide more than primary care services, including mental health, case management, nutrition, and dental care to more than 50,000 patients in English and 15 languages: Korean, Lao, Burmese, Mandarin, Cantonese, Spanish, Portuguese, French, Mien, Karen, Mongolian, Karenni, Tagalog, Khmer, and Vietnamese. We offer medical, dental, and mental health services for all ages.

JOB SUMMARY:

Under the supervision of the Behavioral Health Services Manager, the Program Coordinator supports the integrated behavioral health efforts in collaborating with other behavioral health clinicians, case managers, medical providers, clinic staff and other agency support staff in care coordination activities including but not limited to: program administrative support, patient phone contact,  grant reporting and panel management. Provision of services will be for multiple sites. 

• Pulls panel reports for review by BH clinicians and for grant reports; ensures that grant deliverables are met, and grant reports are submitted in a timely fashion.  Assist the Behavioral Health Services Manager in developing and implementing operational procedures to support grant activities.
• Input and maintain meaningful data tracking and analysis for quality of care improvement, trending and reporting purposes
• Coordinate with clinic and QI staff to manage collected data for analysis and trending.  
• Note trend from patient panel and individual patient data base. Communicate with clinicians with the necessary changes/trend as part of the integrated treatment plan.
• Query and run necessary reports for reporting and quality improvement purposes.
• Track grants; assist with department budget analysis; and liaise with fiscal department regarding report elements
• Develop and maintain electronic records for panels of patients with BH conditions.
• Coordinate outreach events including but not limited to preparing visual presentations, handout material, coordinating equipment needs, tabling, and communicating with outreach sites liaisons.
• Track and trend participant attendance from outreach efforts
• Completes and submits grant reports as needed and as directed by the Behavioral Health Services Manager
• Attend necessary staff meetings. Prepare necessary material for internal and external meetings
• Attend pertinent county and other grant related meetings to facilitate program development and implementation efforts
• Coordinate with updating community resource guide
• Update patient education material
• Assists Behavioral Health Department with any new service development model efforts – including but not limited to:  integrated care huddles, family conferences, group visits.
• Schedules psychiatrist consultant and other BH consultant sessions with patients and staff
• Managing correspondence and communication from specialty mental health agencies and individual providers (e.g. timely dissemination of discharge summaries from special mental health clinic to the appropriate medical provider for review)
• Maintain internal and external referrals tracking to facilitate continuity of services.

• Participate in recruitment, training, supervision and performance management of BH program admin staff as may needed.
• Coordinate scheduling template changes
• Assist in coordinating credentialing and privileging activities for BH staff
• Assist BH Manager in coordinating peer chart review process.
• Oversee signing of timesheets as directed by BH Manager
• Schedule vacation, CEU time off, PTO request, staff coverage schedules as directed by BH Manager
• Coordinate ergonomics evaluation and follow up support as directed by BH Manager
• Assist in processing travel/expense authorizations
• Assist BH Manager in following up with IT/IS Helpdesk requests
• Assist in managing internal and external correspondence regarding meetings and trainings available to BH staff.
• Coordination of physical on-boarding of new staff and interns (e.g.HR orientation,  IT request, badges, work station set up)
• Coordinate staff separation/termination process as directed by BH Manager 

• Serves as main liaison between BH department and other AHS department staff, and with external agencies to ensure seamless care coordination efforts.
• Liaise with clinic staff with development and implementation of department procedures.
• Attend operational meetings as designated by BH Manager
• Assist with room reservation  and equipment needs as needed for meetings
• Assist with materials development (e.g. training binders, resource updates) and dissemination of material to designated staff
• Coordination of supply purchase and facilities requests
• Assist with updates and revision of department policies and procedures.
• Scheduling and facilitating presentations by guest speakers or outside trainers.
• Assist with preparation of meeting agendas and note taking
• Disseminate meeting minutes to staff as needed
• Maintain and update staff training logs
•  

• Uphold AHS mission, goals and objectives as a supervisor, as staff, in accordance with the AHS Guide to Service Excellence and Code of Conduct and all other agency policies and procedures.
• Represent AHS in a variety of meetings, presentations, settings, including AHS Board meetings, as may be required.
• Actively participate in organization-wide activities including special clinic days, General Meetings, special patient outreach, and others.  Attend staff, department, component, and organizational committee meetings, as needed.

• Minimal level of Bachelor’s degree in social work, psychology or related field. Master’s degree level preferred.
• Experience in Project coordination and management desired.
• Excellent human relation skills – with patients and colleagues. Team player is a must.
• Strong application of critical thinking and data analysis skills
• Bilingual in Cantonese and/or Mandarin.  Biliteracy in Chinese desirable.
• Demonstrate organizational, coordination and good communication skills both verbal and written
• Competence in computer use especially in using Excel and other data tracking tools
• Strong knowledge of local health and social service resources
• Attention to details

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to fingers, handle or feel and reach with hands and arms. The employee is occasionally required to lift up to fifteen pounds with assistance if needed.

BENEFITS:

Medical, Dental, Vision premiums 100% paid by AHS

12 Vacation Days

12 Sick Days

13 Holidays and 3 Floating Holidays

3% 403B Employer Contributions and up to 2% Employee Match Contribution

Transportation Benefit Paid by AHS

FSA/Dependent Care Assistance

Long Term Disability  

Salary : $34 - $36