Medical Interpreter I - Thai

Description

POSITION: Medical Interpreter I

STATUS: Non-exempt; Full time

REPORTS TO: Clinic Operations Manager

SUPERVISES: None

DEPARTMENT: Clinic Operations

OFFICIAL DUTY STATION: Los Feliz Health Center (1530 Hillhurst Avenue Los Angeles, CA 90027)

BENEFITS:

• Public Service Loan Forgiveness
• 401(k) Retirement Plan
• Medical, Dental, and Vision Insurance
• 13 Paid Holidays
• Life Insurance, Short Term Disability, Accident Insurance, etc.
• Commuter Discount (Metro, Metrolink)
• Commuter and Ride Share
• Discounted Tickets

SUMMARY:

APHCV expects all Clinic Operations (CO) Staff to be a part of the revenue cycle process that contributes to the optimization of capturing, management and collection of patient service revenue.

As APHCV is in the business to serve patients APHCV is committed to the prevention of patient centric care at all level, from the CO Call Center Operator, Front Office and Medical Interpreters (and beyond). This position helps facilitate successful delivery of services to linguistically diverse patient consumers by providing interpretation for medical services and non medical services such as enrollment and other benefit programs.

APHCV expects all employees to respond and participate to emergency situation per emergency policies and procedures and follow APHCV policies and procedures.

APHCV requires all staff to comply with Standards of Conduct and Compliance Program related policies and procedures. Such compliance is part of this position’s performance evaluation.

APHCV is a tobacco-free organization.

DUTIES AND RESPONSIBILITIES:

1. Patient Support Service:
   1. Provide intake and assist in financial screening and Health History intake for limited English proficient patients.
   2. Provide interpretation at various points of patient interaction to support clinic operations such as scheduled patient visits with providers and patients.
   3. Call patients 2 days before their appointment to remind them of their appointment.
   4. Provide either interpretation or instruction at classes for patients on various health topics.
   5. Retrieve telephone messages and contact patients in a timely manner in response to voicemails left by patients.
   6. Contact and follow up with patients who no-showed for their medical appointment(s) in accordance with the “No Show Follow Up” procedure. Document such patient contact in EPM or EHR (Telephone Template).
   7. Forward patient’s concern and feedback to appropriate personal within APHCV for resolution and optimization of clinic efficiency.
   8. Work with clinic operation and medical staff to facilitate efficient patient flow.
   9. Participate in data collection and verify advanced access data as a special project as well as regular day to day activity.
   10. Assist with data collection for clinic performance measures.
   11. Call patients with abnormal lab results, etc (tasked by triage nurse, providers, and etc.). Document such calls made in NG EHR (Telephone Template).
   12. Schedule future appointments, reschedule or cancel appointments when necessary.
   13. Submit quality of care and productivity reports to Supervisor, if any.
   14. Task triage nurses and referral nurses and also respond to the various tasks accordingly.
   15. Change and update primary care providers for patients according to the assignment.
   16. Create and deactivate the alert in NG EPM.
   17. Performs other duties as assigned by supervisor/Clinic Operations Manager.
2. Translation:
   1. Translate vital documents (clinic documents, outreach materials, health education materials and etc.) in timely manner.
   2. Perform back translation or proofread the translation to evaluate the accuracy of translation
   3. Type set or coordinates with other staff to type set the translated material.
3. Professional development/others:
   1. Attend APHCV staff meeting, clinic staff meeting, and other meetings as assigned by supervisor.
   2. Attend trainings as assigned by supervisor/clinic operations manager.
   3. Communicate training needs to supervisor/clinic operations manager.
   4. Participate in agency wide event
   5. Attend a continuing education class for furthering and keeping abreast in the medical interpretation field.

PERFORMANCE EXPECTATIONS:

• Maintains professional and excellent customer service demeanor at all times with patients caregivers, and other staff.
• Works as a team player and be willing to assist co-workers in other duties within his/her capabilities, to aid the clinic team in providing good efficient patient care.
• Facilitate patient flow by working effectively and efficiently.
• Maintain open communication with other clinic staff.

Qualifications

QUALIFICATIONS:

• High school diploma and 1 year minimum of substantial volunteer or working experience in the targeted community.
• 1 year interpretation/translation experience.
• Ability to speak, read, and writes fluently in English and targeted language.

Skills Preferred:

• Proficient in PC/MAC with working knowledge of Microsoft Office applications.
• Experience with intranet and internet.
• Computer literacy in English and targeted language.
• Basic knowledge of health in general.
• Knowledge of targeted communities.
• Strong communication skills.
• Regular predictable attendance during clinic hours.
• Ability to work efficiently, accurately, and with minimum supervision.
• Ability to follow directions and follow up on recommendations from supervisor.
• Ability to work with people of diverse cultural, educational, socio-economic, and linguistic backgrounds.

• Knowledge of health care system in the United States.
• Knowledge of health promotion and education.
• Working experience in medical field, case management, and customer service.
• Ability to teach or instruct others.
• Interest in community health.
• Detail oriented.
• Skilled in time management with multiple priorities.

HR Procedural requirements:

• Legal authorization to work in the United States
• Completion of APHCV Health Assessment Form
• Completion of DOJ background check

PHYSICAL REQUIREMENTS:

Must be able to materially perform the task normally associated with the position including but not limited to: ability to lift up to 25 lbs.

Salary : $21