Community Health Navigator

1

JOB TITLE: Community Health Navigator
EMPLOYER: Asian Youth Center
LOCATION: San Gabriel Valley
DEPARTMENT: Youth & Family Services
REPORTS TO: Program Manager and/or Program Director
EFFECTIVE DATE: 12/1/2024
FLSA STATUS: Hourly, Full-Time, Non-Exempt, At Will
SALARY: $21.00 - $29.00 per hour

SUMMARY: Assist in connecting community members to health resources, provide education on
COVID-19 prevention and vaccine access, and ensure individuals are linked to necessary social
services. The role involves direct community outreach through activities such as door knocking,
canvassing, and providing individual support, with a focus on building trust and providing culturally
and linguistically appropriate services.

The Community Health Navigator (CHN) will play a crucial role in delivering grassroots outreach,
education, and system navigation services to communities disproportionately impacted by COVID-
19, particularly low-income Asian Americans and Pacific Islanders (AAPI), immigrants, and limited-
English proficient individuals. This position is part of the Los Angeles County Department of Public
Health’s (LAC DPH) Enhancing Community Health Work for Sustainable Outreach and Navigation
Program (CHW SON Project), aimed at improving health outcomes through culturally competent,
community-based interventions. This position is based out of San Gabriel, CA with a hybrid
schedule. Travel to community events throughout the San Gabriel Valley and other parts of LA
County are required as part of the job duties.

DUTIES AND RESPONSIBILITIES:

• Conduct grassroots outreach activities, including residential door knocking, canvassing,

• Support mobile vaccination efforts by registering eligible individuals for vaccines at

• Assist in organizing community events to disseminate public health messaging and

• Help community members navigate healthcare and social services, providing referrals and

• Utilize knowledge of community resources to effectively connect individuals to local clinics,

• Offer guidance and support to individuals in accessing services, including scheduling

• Provide culturally sensitive, linguistically appropriate services in line with Public Health

• Stay informed about Public Health campaigns and attend training sessions to enhance

• Recognize community members who require services and provide direct referrals or help

2

• Use your strong community connections and knowledge to effectively guide individuals to

• Participate in ongoing professional development to improve outreach and engagement

• Track outreach and education activities, including the number of community contacts made

• Complete regular reports on outreach progress, including bi-weekly and monthly progress

• Work closely with the Program Supervisor, Data Lead, and other team members to

• Participate in regular team meetings and report on outreach successes, challenges, and

• Assess and respond to client satisfaction feedback regularly and positively;
• Maintain accurate and up-to-date documentation;
• Attend required meetings and trainings;
• Provide services on a flexible schedule including evenings and weekends; and
• Other related duties as assigned by supervisor, or as identified in program manuals or

funding source contracts.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

• High school diploma or equivalency;
• Lived experience or 1 year of work experiences with the AAPI community, including a strong

Aid Certification; valid California driver’s license, excellent driving record, reliable
transportation, and auto insurance.

PREFERRED QUALIFICATIONS:

• Knowledge of local resources and services available for vulnerable populations; and
• Proficient in using technology for outreach, data entry, and reporting purposes.

3

COMPETENCIES:

• Cultural Competence – Demonstrates knowledge of EEO policy; Shows respect and

• Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works

• Adaptability – Adapts to changes in the work environment; Manages competing demands;

• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities

• Cost Consciousness – Works within approved budget; Develops and implements cost

• Customer Service – Manages difficult or emotional customer situations; Responds

• Delegation – Delegates work assignments; Matches the responsibility to the person; Gives

• Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased

• Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality;

• Job Knowledge – Displays required job skills and knowledge. Exhibits ability to learn and

• Judgement – Displays willingness to make decisions; Exhibits sound and accurate

• Leadership – Exhibits confidence in self and others; Inspires and motivates others to

• Managing People – Includes staff in planning, decision-making, facilitating and process

• Oral Communication – Speaks clearly and persuasively in positive or negative situations;

4

• Organizational Support – Follows policies and procedures; Completes administrative tasks

• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for

• Professionalism – Approaches others in a tactful manner; Reacts well under pressure;

• Quality Management – Looks for ways to improve and promote quality; Demonstrates

• Safety and Security – Observes safety and security procedures; Determines appropriate

• Strategic Thinking – Develops strategies to achieve organizational goals; Understands

• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and

• Technical Skills – Assesses own strengths and weaknesses; Pursues training and

• Written Communication – Writes clearly and informatively; Edits work for spelling and

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand
• Frequently required to walk
• Frequently required to sit
• Frequently required to talk or hear
• Occasional exposure to outside weather conditions
• While performing the duties of this job, the noise level in the work environment is quiet to

The above is intended to describe the general content of and requirements for the performance of this job.
It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements.

Nothing in this job description restricts management’s right to assign or reassign duties and
responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals

with disabilities to perform the essential functions.

Please send a cover letter and resume along with 3 references to careers@aycla.org

5

AYC is an Equal Employment Opportunity Employer and adheres to hiring practices in accordance with
Federal and State regulations.