What are the responsibilities and job description for the Member Engagement Specialist position at ASIS International Careers?
Member Engagement Specialist ASIS Internation al is a non-profit p rofessional membership organization located in Alexandria, VA. Our 34,000 members work to create a safer world in which to live, work, and play by uniting security professionals globally to grow resilient communities! Founded in 1955, ASIS International is a global community of security practitioners, each of whom has a role in the protection of assets - people, property, and / or information. Our members represent virtually every industry in the public and private sectors, and organizations of all sizes. From entry-level security managers to CSOs to CEOs, the ASIS community is global and diverse. We are seeking a Member Engagement Specialist to join our dynamic, creative, fun, and supportive Member Engagement team! In this role you will play a key role in enhancing the member experience by administering ASIS’s online community, Connects, and supporting member engagement efforts across various initiatives. Reporting to the Director of Member Engagement, you will support efforts to increase community engagement, provide technical support, and ensure seamless coordination of member retention campaigns. In addition, you will help recognize outstanding contributions to the profession and ASIS by supporting ASIS’ Awards Program while providing administrative support for the CSO Center, ensuring efficient operations and excellent member services. The most successful candidate will possess : At least 3-4 years of experience, ideally working in an association or non-profit environment with the opportunity to interact with members and / or volunteers. A bachelor’s degree is preferred. Experience coordinating and / or providing related staff support for a host of activities including projects, events, community and program management, database maintenance, and content entry systems. Experience administering an online community, preferably run on Higher Logic. Experience supporting customers by providing technical and non-technical support to ensure optimal use of the platform. Strong interpersonal skills and ability to communicate and listen well – comfort with interacting with diverse populations while always providing high-level customer service. Must be a good problem solver and facilitator.? Must have strong attention to detail, great organizational skills, and excellent time management. Good business writer.? Working knowledge of Microsoft Office (Word, Excel, Outlook, and PowerPoint). Experience with NetForum, Higher Logic, survey software is a plus. ASIS is committed to fostering an environment of diversity, equity, and inclusion. We offer a collaborative work environment where we strive to create a culture of belonging for all our employees.?As we seek to fill this position, we highly encourage applicants from diverse backgrounds to apply. ASIS is proud to be an equal opportunity and affirmative action employer. We provide equal employment opportunities to all qualified candidates without regard to race, ethnicity, sexual orientation, gender identity or expression, age, religion, national origin, disability status, or status as a protected veteran. EOE / M / F / D / V / SO ASIS offers an amazing and supportive work environment and provides a comprehensive benefits package that includes a rich health insurance program (medical, dental, and vision), very generous 401(k) contributions, and a flexible work-life including great holiday and PTO benefits. ASIS works in a primarily remote, work-from-home environment, with only an occasional need to be at our Old Town, Alexandria, Virginia office. PandoLogic. Category : Customer Service, Keywords : Membership Representative, Location : Alexandria, VA-22303
