Technical Support Associate Analyst

All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title : Technical Support Associate Analyst

Location : St Louis MO

Duration : 12 Months

Pay rate : 24 / hr

Job description : Skills :

• Provide excellent colleague support for all technology products and services. Resolve issues within a specified timeframe per our defined processes or refer unresolved issues and escalate problems to appropriate technical support groups identified in the Customer Support Process to ensure resolution is achieved.
• Troubleshooting colleague hardware issues including Windows. MAC, and cellular devices
• Work with technical staff and provide input and solutions.
• Meet and greet colleagues to answer questions and resolve problems related to all LOBs to products and services.
• Works with customer to answer basic training and how-to questions.
• Follows up on all open tickets / issues within specified timeframe.
• Responsible for inventory of technology products and prizes. Will create a forecast of how many Technology peripherals will be needed each month, based on usage and past delivery. Ensure items are ordered in Ariba, delivered and ready for colleague purchases.

Education :

Schedule Notes :

100% onsite in 900 Cottage Grove Rd Bloomfield, CT. schedule

May be one of two shifts : 8 : 45 am EST - 5 : 15pm EST OR 7 : 45am - 4 : 15pm EST.

Preference would be for candidates that can take the 8 : 45 am EST - 5 : 15pm EST

About ASK : ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.