What are the responsibilities and job description for the Help Desk IT support (259652) position at ASK Consulting?
Job Description
Job Description
All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title : Help Desk IT support
Location : Columbus OH 43219
Pay : $20 - $21 hr. on W2
Duration : 12 months
Job Description :
- Provide first-level support to end users via phone, email, and chat for IT-related issues.
- Troubleshoot and resolve hardware, software, and network issues.
- Assist with setting up new devices, including desktop and laptop configurations.
- Handle routine IT tasks including password resets, account lockouts, and access requests.
- Escalate complex issues to higher-level IT support teams when necessary.
- Document and track all user interactions in the ticketing system.
- Provide excellent customer service while ensuring efficient issue resolution.
- Maintain and update knowledge base articles and internal documentation.
Required Qualifications :
Strong attention to detail and problem-solving skills.
About ASK : ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
Salary : $20 - $21
