Technical Business Analyst (259404)

Job Description

Job Description

All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title : Technical Business Analyst

Location : Chicago, IL or Seattle, WA

Duration : 06 Months

Pay Rate : $40-$48 / hr

Job Description :

Describe 2-4 ideal candidate skillset (must-haves)

Strong analytical abilities, excellent communication skills, and the capacity to efficiently manage multiple priorities in a dynamic, fast-paced environment

What technical skills will the successful candidate have? List is order of importance.

Strong analytical abilities, excellent communication skills, and the capacity to efficiently manage multiple priorities in a dynamic, fast-paced environment

Tell us about your team :

The team consists of myself, 1 other Senior Manager and 4 security analysts. The team members are located in Seattle, Chicago, and India

Description :

This role is pivotal in managing and processing Security Policy Exception (SPE) requests while ensuring compliance with established policies and standards.

This role demands strong analytical abilities, excellent communication skills, and the capacity to efficiently manage multiple priorities in a dynamic, fast-paced environment. Additional responsibilities may be assigned based on evolving team and business needs. Flexibility and adaptability are essential, as the analyst is expected to pivot when necessary to address changing priorities and requirements.

Key responsibilities include :

Review and Analysis, evaluate SPE requests to :

Identify the business reasons for exceptions and the policies or standards impacted.

Ensure the required information is in the correct fields

Confirm all pre-requisite ticket and approvals have been addressed.

Confirm the request has enough detail for the approver to decide to accept or reject the request.

Analyze the details in the Privacy Security & Compliance (PSC) ticket associated with the request and incorporate the requirements from the Compliance and Security Architect teams into the SPE process.

As a secondary function when needed, analyze expired SPEs to ensure remediation has taken place, it may be necessary to re-engage with the requester and re-open the SPE

Verify connectivity request (CNRQ) ticket details, ensuring alignment with what is being requested in the SPE

Assist with Security & Privacy policy and standard updates when needed.

Stakeholder Communication :

Engage with requesters through the email system within ServiceNow to gather additional information as needed.

Monitor and provide assistance in the SPE Slack channel, redirecting inquiries or offering guidance as appropriate.

Respond to comments in security and architecture channels, ensuring prompt and accurate support.

Documentation and Reporting :

Prepare PowerPoint decks for weekly meetings, maintain up-to-date records in the ServiceNow SPE Risk Register, ensuring all data is current and accurate, generate and present metrics on a weekly, monthly, quarterly, and annual basis to demonstrate the SPE program's status and effectiveness.

Create reports for GRC (Governance, Risk, and Compliance) and other security and business leadership as required.

Collaboration and Coordination :

Work with the Risk team to calculate risk scores and process SPEs for review and acceptance following the IRM (Integrated Risk Management) process.

Schedule and facilitate meetings with various stakeholders on a weekly and ad hoc basis.

Work with the various stakeholders to ensure alignment on their programs and processes that impact SPEs. Assist and support the compliance team with audits for NIST, PCI etc

Tools :

To effectively perform the responsibilities of this role, proficiency with the following tools is required :

ServiceNow : For managing tickets in the Risk Register.

Jira : For tracking project work.

SharePoint : For documentation and accessing shared files.

Excel : For reporting and data analysis.

Word : For creating detailed documentation.

Outlook : For email communication and calendar management.

PowerPoint : For preparing and delivering presentations.

Zoom : For virtual meetings and collaboration.

Operating Systems : Proficiency with the chosen operating system (Windows or Mac) is required to efficiently perform daily tasks

About ASK :  ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

Salary : $40 - $48