What are the responsibilities and job description for the IT Support Specialist position at ASK FULL COLLECTIVE?
Job Title: IT Support Specialist – Leadership Opportunity | Akron, OH
Company: ASK FULL COLLECTIVE
Drive Innovation. Lead Transformation. Empower Growth.
At ASK FULL COLLECTIVE, we don’t just support technology—we harness it to propel organizations forward. We are seeking an experienced IT Support Specialist ready to step into a leadership role in Akron, OH. This is more than a support position; it's a career-defining opportunity to shape strategy, elevate operations, and become an integral part of a visionary tech-forward collective.
As a trusted name in enterprise IT solutions, ASK FULL COLLECTIVE delivers technology excellence that powers our clients’ success. Join a team that values expertise, rewards initiative, and champions innovation.
Key Responsibilities:
- Lead and manage IT support operations across internal and client-facing environments.
- Collaborate with cross-functional teams to ensure infrastructure integrity, operational uptime, and seamless technical performance.
- Evaluate and implement new technologies to improve system efficiency and scalability.
- Oversee escalation procedures and provide strategic solutions for high-impact IT incidents.
- Mentor junior IT staff, fostering a high-performance and solutions-driven culture.
- Analyze system trends and develop proactive strategies for risk mitigation and process improvement.
- Serve as a critical advisor on IT policy, security standards, and compliance protocols.
Essential Qualifications & Experience:
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5 years of progressive experience in IT support, with proven leadership or team management responsibilities.
- Expertise in enterprise-level systems administration, hardware/software troubleshooting, and network infrastructure.
- Strong working knowledge of ITIL frameworks, cloud services (e.g., Azure, AWS), and cybersecurity best practices.
- Exceptional analytical and decision-making skills with a strategic mindset.
- Ability to manage competing priorities and drive initiatives to completion with minimal supervision.
Perks & Benefits:
- Competitive salary aligned with leadership responsibilities and experience.
- Comprehensive benefits package including medical, dental, and vision insurance.
- 401(k) with employer match and performance-based bonuses.
- Ongoing leadership training and professional development opportunities.
- Clear pathway to senior leadership and technology management roles.
- A dynamic, mission-driven environment where your ideas drive real impact.
Take the Lead in Your Career
ASK FULL COLLECTIVE is ready to invest in your future. If you're a high-performing IT professional with a vision for impact and a drive for leadership, we invite you to apply.
Apply now to take the next bold step in your career and help shape the future of IT excellence.
Job Type: Full-time
Pay: $50,031.00 - $61,507.00 per year
Compensation Package:
- Bonus opportunities
Schedule:
- 8 hour shift
Ability to Commute:
- Akron, OH 44308 (Preferred)
Ability to Relocate:
- Akron, OH 44308: Relocate before starting work (Preferred)
Work Location: In person
Salary : $50,031 - $61,507