What are the responsibilities and job description for the CSR: Bilingual Customer Service Phone position at Ask Staffing?
All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title : Customer Service-Spanish
Location : Florence, SC 29501
Duration : 3 Months Contract to hire
Pay Range is $13-$14.50. on W2
Job Description :
- Provides prompt, accurate, thorough and courteous responses to all telephone inquiries.
- Performs research as needed to resolve inquiries. 65% Ensures effective customer relations by responding accurately, timely and courteously to telephone inquiries.
- Accurately documents inquiries. 15% Initiates minor / clerical adjustments based on provider request or processes adjustments or performs other research as needed to resolve inquiries.
- Coordinates with other departments to resolve problems. Responds to, researches and / or assists with priority inquiries and special projects as required by management.
- 10% Provides feedback to management regarding customer problems, questions and needs.
- Maintains accurate records on complaints and / or other customer comments, and makes recommendations for changes to management.
- Follows through on complaints until resolved or reports to management as needed.
- 5% Maintains basic knowledge of quality work instructions and company policies.
- Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
- Maintains all departmental productivity, quality, and timeliness standards.
- 5% Identifies and promptly reports and / or refers suspected fraudulent activities and system errors to the appropriate departments.
Skills :
Required Education :
About ASK : ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
Salary : $13 - $15
