What are the responsibilities and job description for the Fares Call Center Representative position at Ask Staffing?
All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title : Call Center Representative
Location : Boston, MA 02116
Duration : 5 Month Contract
Pay Rate : $25.00 / hr.
Job Description :
- Handle escalations from the Call Center regarding complex issues or difficult customers involving fare-related issues.
- Research and investigate customer issues using the Customer Administration tool (CAT).
- Apply the appropriate solutions in the CAT tool to resolve customer issues.
- Assist customers with the registration of Charlie cards.
- Responsible for knowing policies and Fare Tariff.
- Communicate verbally or in writing the progress of issue resolution.
- Provide customers with timely and accurate responses to issues by tracking issues from receipt to completion using the Customer Administration Tool (CAT) and the Customer Relations Management System (IRIS / HEAT).
About ASK : ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With five nationwide offices, two global delivery centers, and employees in 42 states, Ask Consulting connects people with amazing opportunities.
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
Salary : $25
