What are the responsibilities and job description for the Intake Care Senior Representative (Bulk 8) position at ASK Staffing?

All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title : Medical Appointment Scheduler

Duration : 5 Months

Location : 100% Remote

Pay rate is $19 / hr. on W2.

Job description :

The Medicare Population Health HRA Care Navigator is responsible for outreaching to Healthcare Medicare customers to screen health, lifestyle, care coordination needs and engage them in internal Population Health programs. Job related functions include telephonic customer outreach to complete health screenings, educating customers on available benefits, coordinating with internal teams to ensure timely hand-off to appropriate care teams, and maintaining documentation for regulatory review. The HRA Navigator must ensure all necessary information is collected, reviewed, and processed according to established policies.

Potential activities that may occur during telephonic customer interaction will vary, but may include :

Completing telephonic HRAs or processing incoming mailed or faxed HRAs
Assisting with the scheduling of medical appointments
Connecting customers to case management and community resources
Addressing gaps in care and educating customer on having an annual face to face visit with their provider.
Educating customers on plan benefits
Routing customer referrals to appropriate care management team based on identified needs.
Escalating customer concerns or issues appropriately

Skills : Requirements :

Possesses strong written and verbal communication skills with a focus on top- quality customer service and health care coordination.

Empathetic attitude with ability to offer emotional

Experience and knowledge of multiple aspects of the health care

Excellent listening skills

Helps customers identify problems or barriers and navigate health care

Passion for the proper care and well-being of customers

Proficient in computer application skills and navigation, including email (Outlook), spreadsheets (Excel), Word processing, and data input, including ability to utilize dual monitors.

Works well in a team approach with strong interpersonal skills

Ability to handle multiple tasks, set priorities and develop action Detail oriented.

Knowledge of regulatory requirements with emphasis on Medicare

Education :

High school diploma, college degree preferred or equivalent managed care

1 years experience in managed care or related work in Health Services with emphasis on population management preferred.

1 years experience with processes that involve telephone contact and process management preferred.

About ASK : ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

Salary : $19

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