What are the responsibilities and job description for the Jr. Technical Support Resource with Call Center Experience position at Ask Staffing?

All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job title : Jr. Technical Support Resource with Call Center Experience

Location : Phoenix, AZ 85044 (ONSITE)

Full Address : Phoenix 4750 E Francisco Dr, AZ 85044

Duration : 4.5 months contract (01 / 06 / 2025-5 / 16 / 2025)

PR : 20.85 PR

Job Description : Summary :

Provides customer service / client technical support for the client's specific applications & technologies.
Junior : Skills equiv. to 1-2 years in comparable position.
Experience with 1st and / or 2nd level support.
Strong customer service skills, strong people, and interpersonal skills.
Must have strong verbal and written communication skills.

Required Skills :

Looking for candidates with prior CALL CENTER EXPERIENCE a must. (50-70calls)

Excellent over the phone end client experience

Knowledge and adherence De-escalation experience

Excellent Soft skills

Prior experience working with clients on performing password resets; navigating (Instructing) end users.

Strong customer service skills, strong people, and interpersonal skills.

Must have strong VERBAL (ability to listen and communicate effectively and clearly with a variety of audiences) and written communication skills.

Ability to multi-task and adapt.

About ASK : ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

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