What are the responsibilities and job description for the NON IT CSR Client Support, Customer Service position at Ask Staffing?

All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Tit le : Customer Service, Client Support

Location : Columbus OH 43219 (Hybrid)

Duration : 12 Months Contract (Possible extension)

Pay Range is $20 to $22 / hr. on W2

Job Description :

Providing dedicated one-on-one support for the client throughout the inheritance process leveraging effective relationship management skills
Proactively communicating with clients by phone and or email to provide a high level of service, transparency, and empathy to clients and beneficiaries.
Process & follow up client service requests to ensure completion in a timely manner
Set appropriate expectations with clients and beneficiaries for requests, in line with internal Service Level Agreements, and ensure consistent follow-up
Provide world class customer service to both internal and external clients in all interactions
Research and resolve problems with both internal and external clients accurately and in a timely manner
Leverage systems and ensure all case interactions are appropriately entered and documented
Actively manage, monitor, and document daily case load by utilizing various technology resources
Apply Firm verification policies for all clients to avoid identity theft and fraudulent activity
Keep current on SEC / FINRA, Compliance and Firm guidelines and apply to processing and all interactions to ensure risk mitigation
Other ad hoc duties as assigned Additional requirements may include : Series 7 and 66 required (or 63 & 65)

Education And Or Experience :

College degree preferred

3-4 years financial services industry experience preferred including client service interactions, and knowledge of estates, trusts, and retirement plans, account opening and asset distribution processes

Knowledge / Skills :

Basic clerical and administrative skills

Effective written and verbal communication skills

Excellent interpersonal and client service skills

Organizational skills, attention to detail and excellent follow up skills

Ability to research and resolve problems and service inquiries and escalate when appropriate

Ability to efficiently handle a high volume of requests in a fast paced environment

Strong computer skills including Microsoft Suite

Basic knowledge of systems and procedures

About ASK : ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

Salary : $20 - $22

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