What are the responsibilities and job description for the Operations Specialist I position at Ask Staffing?
All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title : Operations Specialist I
Location : Fort Washington, PA 19034
Duration : 6 months
Pay Rate : $23.00 / hr.
Job Description :
Basic Qualifications for Consideration :
Operations Specialist I
Location : Onsite | 1100 Virginia Drive, Fort Washington, PA
J ob Summary : Responding to client inquiries via email / chat regarding new and renewal processes. Act as advisor to the client utilizing program rules and underwriting guidelines. Also, responsible for creating financial transactions to debit / credit policy accounts depending on the nature of the request.
Key Responsibilities :
- Customer Service : Provide excellent customer service to clients, addressing inquiries and resolving issues promptly including coverage questions and assisting with new business / renewal inquiries. Strong writing and reading comprehension skills are required as all our requests are handled via email.
- Policy Processing : Handle payments, endorsements, coverage changes and cancellation of Individual insurance policies.
- Client Management : Maintain and update client records, ensuring all information is accurate and up to date.
- Compliance : Ensure all operations comply with state and federal regulations, as well as company policies.
- Claims Support : Assist in the reporting of insurance claims, providing support to clients throughout the claims process.
- Documentation : Prepare and review insurance documents, ensuring accuracy and completeness.
- Collaboration : Work closely with East partners, Call Center team, Accounting Operations, and other team members to ensure smooth operations and client satisfaction.
Qualifications :
Strong attention to detail and organizational skills.
Client enquiries via email , less number of phone calls - 2-3 yrs exp
College degree is not a mandate high school diploma is fine
Valid active producer PNC license
7am-4pm shift would fine too for far commuters
About ASK : ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
Salary : $23
