What are the responsibilities and job description for the Service Desk Agent position at Ask Staffing?
All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title : IT Help Desk Support Specialist
Location : Dallas, TX, 75244
Duration : 6-Month Contract
Pay Rate : $18 to $20.00 an hour on W2
Job description : Position Overview :
This position is crucial in providing technical and operational support to Clinician Network (Providers) and internal employee groups. The clinician network consists of healthcare professionals, such as Nurse Practitioners and Doctors, who provide home healthcare services using the mobile application. The application helps manage medical screenings, medications, patient information, and scheduling during appointments. As the First Point of Contact, this role directly impacts providers and employees by delivering excellent customer service and ensuring effective technical support..
Responsibilities :
- Provide day-to-day technical and application support for both external clinician networks and internal employees.
- Engage with customers through ticketing systems, inbound and outbound calls, and emails.
- Resolve issues with Apple iPad, iOS, and application support for clinicians.
- Troubleshoot and support MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal employees.
- Respond to, coordinate, and monitor hardware fulfillment requests for laptops, tablets, iPads, and PC peripherals.
- Escalate and manage tickets that need to be transferred to other departments.
- Keep customers and ticket documentation updated.
- Collaborate on ad hoc projects as needed.
- Occasionally work overtime, weekends, and holidays as required.
Qualifications :
About ASK : ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
Salary : $18 - $20
