Demo
Salary Resume Critique Job Openings

Service Desk Analyst

Ask Staffing
Tucson, AZ Full Time
POSTED ON 2/5/2025
AVAILABLE BEFORE 5/4/2025

All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title : Service Desk Analyst

Location : Tuscon , AZ 85706

Duration : 2 Months

Pay Range : $26 / hr. on w2

Job Description :

The Live Expert Service Desk Analyst will provide first and second tier technical support to internal employees. The candidate will require an aptitude for working with applications / systems to undertake analysis, diagnosis and resolution of employees issues / requests, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role. Excellent communication and interpersonal skills combined with technical skills are essential to providing high level customer service to the employee community. Service Desk staff work in a dynamic, fast-paced call center that provides service via phone, chat and backend collaboration via Slack.

Job Responsibilities :

  • Troubleshoot software, hardware and connectivity issues remotely. Ability to understand & articulate root cause on customer issues.
  • Log all Service Desk contacts into Incident Management System (ServiceNow).
  • Experience with installation, upgrade, and maintenance of software, hardware, and peripherals.
  • Familiarity with encryption and security tools and triaging within this environment.
  • Assist customers in gaining access to various systems and servers.
  • Deploy / patch software using device management technologies (VMware and Ivanti).
  • Communicate call and chat trends and emerging issues.
  • The ability to take on small projects from start to finish Knowledge Base and process documentation skills.
  • Work closely with the team to resolve or properly close aging tickets.
  • Take ownership of employee issues and follow up on the status of the problem on behalf of the user and communicate progress in a timely manner.
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Analyze and resolve incidents within expected turnaround time.
  • 5 day work week Full Time 40 hours a week Weekend shifts may require. Flexibility required during season peaks.

Skills :

  • Prior Service Desk or Desktop Support experience required Incident Management experience.
  • Basic user & security group Active Directory administration experience.
  • Strong knowledge of Microsoft based operating systems.
  • Experience with using and troubleshooting Office 365 within a corporate network environment (permissions, calendaring, delegation).
  • Familiarity supporting VPN issues Familiarity with wired and Wi-Fi Networking bound with Windows Active Directory.
  • Familiarity with home network troubleshooting Interpersonal Skills.
  • Self-starter Passionate about providing excellent customer service and follow-thru to completion Good problem solving, diagnosis and troubleshooting skills.
  • Ability to identify Root Cause Able to identify gaps in documentation and made request for updates.
  • Ability to communicate technical issues in non-technical terms.
  • Ability to work independently and within a team.
  • Ability to work cross-functionally

    • About ASK : ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

    ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

    Salary : $26

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Service Desk Analyst?

    Sign up to receive alerts about other jobs on the Service Desk Analyst career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $54,256 - $67,602
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $54,256 - $67,602
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $70,114 - $86,563
    Income Estimation: 
    $109,702 - $143,233
    Income Estimation: 
    $150,767 - $193,289
    Income Estimation: 
    $45,792 - $56,381
    Income Estimation: 
    $54,256 - $67,602
    Employees: Get a Salary Increase
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Ask Staffing

    Accountant - Senior
    Ask Staffing
    Hired Organization Address Dallas, TX Full Time
    All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable...
    Benefits Operations Specialist
    Ask Staffing
    Hired Organization Address Oakland, CA Temporary
    All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable...
    Administrative Services Administrator 1
    Ask Staffing
    Hired Organization Address San Francisco, CA Full Time
    All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable...
    Project Infrastructure Engineer
    Ask Staffing
    Hired Organization Address Burbank, CA Full Time
    All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable...
    View More Jobs at Ask Staffing

    Not the job you're looking for? Here are some other Service Desk Analyst jobs in the Tucson, AZ area that may be a better fit.

    Customer Support Representative - Front Desk Associate

    Front Desk Associate - Fred Astaire Dance Studios, Tucson, AZ

    Service Desk Agent

    Contact Government Services, LLC, Tucson, AZ

    View More Jobs

    AI Assistant is available now!

    Feel free to start your new journey!