All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title : Human-Centered Design Project Manager
Location : South San Francisco, CA, USA, 94080 (Hybrid)
Duration : 12 months
Pay rate : $85 - $90.19 hr on W2 AI
Job Description :
- Seeking a project manager within the Experience Design Team under Experience Operations.
- The Experience Design team represents the formal emergence of a human-centered design practice within the brand. As a new team, we will pursue the integration of
- Design Thinking and other human-centered design methodologies in support of our evolving products, services, and employee offerings.
- The Experience Design Project Manager role is an integral part of how we successfully deliver the Experience Design roadmap throughout
- the fiscal year. This individual will be responsible for the project initiation, planning, executing, monitoring, controlling, and closing across
- the Experience Design roadmap and associated projects. In line with PMI project management standards, the Project Manager will
- support end-to-end project delivery on time, and within budget at a high level of quality. Working as a unifier and bridge-builder across
- cross-functional teams and the Project Manager will also be responsible for capturing and reporting success metrics and project earned
- value.
- The Project Manager is an individual contributor role reporting directly to the Experience Design Director while working across a matrixed
- organization. This is a continuously evolving environment, a high-growth opportunity where you can have an immediate impact within a
- growing team. The ideal candidate will need strong project management skills, solid communication capabilities, and prides
- himself / herself on being innovative and driving new ways of working.
Key Accountabilities :
Responsible for the project initiation, planning, executing, monitoring, controlling, and closing across the Experience Design roadmap andassociated projectsCreates, executes, and maintains project plans for the Experience Design / CX design team(s)Administers and negotiates project deliverables, costs, scope, timelines, and resource requirements throughout the projectDevelops roles and responsibilities matrix, resources plans, and ad capacity plans in collaboration with cross-functional teams in support of theoverarching project roadmap.Create or implement a repeatable and scalable process, templates, and vendor guidelines to ensure project delivery consistencyEstablishes the critical path with project plans to align timelines and deliverables.Supports intake and project requestsSupports the determination of success / failure metrics and key performance indicators to delineate project impact to the patient, provider, caregiver,employees / brand.Ensures projects meet compliance standards, policies, and validations as required.Monitors and reports on project status / schedule, decisions / approvals, issues, risks, scope changes, and change management efforts.Identifies and ensures risk planning / reporting is coupled with effective risk mitigation strategies.Ensures communications plans are created and adhered to by employees and vendors at each project levelManages to pull through participant contracts for individual projectsEnsures project documents are complete, current, and stored appropriatelyEffectively facilitates and leads project team meetingsResolves and / or escalates issues in a timely fashion to project stakeholdersConduct project retrospective and inspire an environment of learning and continuous improvement.This role will be responsible for supporting the development of the Human Centered Design practice at Clients and will be expected to develop strategies and operational decisions via customer experience insights to impact the following communities :1. Patients
2. Advocates
3. Caregivers
4. Customers
5. Employees
6. Third-Party Partners (to include vendors, sub-contractors, industry research partners and Think Tanks)
Qualifications :
Bachelors Degree required; Graduate level or higher degree is a plusProject Management Professional (PMP) Certification5 years work experience as hands-on project management or program management ideally within Healthcare, BioTech, orTechnology working with internal employees and consulting teams.Strong expertise using project management methodologies (Agile, Scrum, Waterfall, Software Development Lifecycle (such asSDLC, JAD) as well as online collaboration tools (such as JIRA, Confluence, Monday, Lucidchart, Adobe Creative Cloud)Ability to successfully manage multiple projects to completionAbility to communicate complex concepts simply, verbally, and in writingAbility to create high-quality project reports and simple, succinct, visually compelling presentationsStrong interpersonal skills to collaborate with a diverse set of team members and stakeholders across different levels of theorganizationProven ability to obtain, analyze and use the information for effective decision-makingProven ability to establish effective customer and stakeholder relationships with others internal and external to the organizationCompetenciesLeading with UrgencyTeamwork and CollaborationConsistent, clear, transparent CommunicationDelivering with Measurable ImpactTechnical and Business ExpertiseHybrid work environment - both onsite work in South San Francisco Campus and Remote work expectedWorking Conditions : Studio environment in a patient, provider, employee, and customer-facing capacityTravel 25%Duties and Responsibilities Description :
Approximate % of Time Associated with Each Dutytotal of all duties =100%)Project Initiation 20%Project Planning / Resource Mgt 20%Project Execution 20%Project Monitoring / Controlling 20%Project Closing / Measurement / Retrospective 10%Project Communications 10%About ASK : ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
Salary : $85 - $90
