Inside Sales Representative

Job Summary: We are looking for an enthusiastic and dynamic Inside Sales & Customer Service Representative to join our team. This role is a blend of inside sales and customer service duties, where you will be responsible for generating new business opportunities, managing client accounts, addressing customer inquiries, and ensuring a seamless experience for existing customers. The ideal candidate will be customer-focused, have strong communication skills, and be adept at both selling and problem-solving.

About ASLAN Selbstklebefolien GmbH: ASLAN is a leading manufacturer of high-quality self-adhesive specialty films for various applications including signage, graphics, digital printing, and more. Headquartered in Germany with a strong global presence and expanding operations in the USA, ASLAN is committed to providing innovative solutions and excellent service to its customers.

Key Responsibilities:

Client Communication:

• Serve as the main contact for clients, answering inquiries via phone, email, and chat promptly and professionally.
• Build and maintain strong customer relationships by providing product information and advice, order status updates, and assistance with inquiries or issues.

Order Processing:

• Receive and process customer orders accurately and efficiently.
• Coordinate with various departments to ensure on-time delivery of products to clients.
• Address any order-related issues, such as discrepancies, delays, or returns.

Inside Sales:

• Reach out to potential customers through outbound calls, emails, and social media to generate new sales opportunities.
• Qualify leads and identify customer needs to recommend appropriate products or services.
• Maintain an up-to-date pipeline and ensure accurate tracking of sales activities in the CRM system.
• Collaborate with the sales and marketing team to follow up on leads and nurture prospects.
• Prepare quotes, proposals, and contracts for customers and external sales staff.

Product Knowledge:

• Develop a deep understanding of our products, their application and services to provide informed responses to customer inquiries.
• Providing customers with guidance on product features, benefits, and usage to meet their needs.
• Assisting in identifying the right product configurations or customizations based on customer requirements.
• Collaborate with ASLAN sales team and ASLAN R&D to address highly technical inquiries or special requests.
• Stay up to date with product updates and changes to effectively assist clients.

Issue Resolution:

• Investigate and resolve customer issues, including product complaints, shipping problems, and billing discrepancies, in a timely and satisfactory manner.
• Collaborate with the sales team, warehouse, and other departments to meet customer expectations and resolve customer-related issues.

Documentation and Record-Keeping:

• Maintain accurate records of customer interactions and transactions.
• Ensure all customer-related documentation is complete and up-to-date.

Qualifications:

• Bilingual proficiency in English and German/Spanish is a bonus. We encourage you to apply even if you are not bilingual.
• Proven experience in inside sales, telemarketing, or customer service (1-3 years preferred).
• Strong communication and negotiation skills.
• Goal-oriented with a passion for meeting and exceeding sales targets.
• Comfortable with cold calling and handling rejection.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Detail-oriented with strong organizational and time-management abilities.
• Customer-focused attitude with a commitment to delivering exceptional service.
• Proficiency in Microsoft Office Suite, CRM management (Infor, Zoho), Quickbooks.
• A high school diploma or equivalent; post-secondary education is a bonus.
• Knowledge in the sign-making, large format printing, window film, and/or printing industry is a plus.

Compliance and Ethical Conduct:

• Adhere to all company policies, procedures, and ethical standards.
• Ensure compliance with relevant laws and regulations governing sales activities.
• Maintain a professional appearance and demeanor at all times.

Pay: $35,000 – 40,000 USD sales bonus opportunities

Benefits:

• Medical
• Dental
• Vision
• PTO
• Short-Term Disability (STD)
• Term Life
• Legal Shield
• 401(k)
• 401(k) Matching

Shift & Schedule: Monday – Friday

Work Setting:

In-person. HQ in the US is located in Tulsa, OK.

We are a company that truly values work-life balance and understands that your personal life and well-being are just as important as your work. We know that employees who feel balanced are happier and more productive. We have worked to create an environment that promotes goodwill, making collaboration feel easy, not forced. There is always someone willing to lend a hand or share a laugh. We cross-train to ensure employees have the opportunity to take time off and disconnect from work. Once an employee is settled in, we offer the opportunity to work from home one to two days a week with manager approval. The company believes that when you have the space to live a full life, you bring your best self to work.