What are the responsibilities and job description for the Premium Services Coordinator position at ASM Global-AEG Kansas City Arena LLC.?
Job Summary: The Premium Services Coordinator provides support to the Premium & Group Experience team in matters relating but not limited to: suite sales, event recaps, ticket management, special events, preparation of sales materials, assets inventory, communications and reports. The coordinator will also assist with client contact management and various premium & group sales related reports and projects.
Essential Duties:
- Resolve routine and non-routine problems based on knowledge or priorities, policies, procedures, or practices; discreetly handle confidential information.
- Screen telephone calls, emails, and voicemail, taking appropriate action; respond to routine telephone requests by researching information and analyzing the situation to resolve issues.
- Prepare contracts, correspondence, reports, forms, and records or notes. Edit written work as needed to note missing or questionable data.
- Assist with coordination of client servicing during events for Premium & Group Experiences Department.
- Perform online research to grow the pipeline of possible new clients. Create, organize and maintain files.
- Assist with preparation of sales materials.
- Premium activations and recaps, assets inventory and management, assist in generating new premium opportunities, communications and updates.
- Other duties as assigned.
Required Qualifications (Job Knowledge, Skills, and Education):
- A minimum education level of High School Diploma or its equivalency
- Years of related work experience: 2-4 years’ previous administrative experience
- Must have good written and verbal skills.
- Ability to consistently prioritize projects, meetings, and fast-changing schedules while remaining productive and professional.
- Proficient in Microsoft Office Suite.
- Ability to occasionally work varying schedules based on the business needs of the company.
- Ability to remain in a stationary position for extended periods of time.
Preferred Qualifications:
- BA/BS Degree
- Previous experience at a sports/marketing company or sports venue preferred.
- Ticketing system experience
- Adobe creative suite
Additional Comments:
ASM reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. ASM may require an employee to perform duties outside his/her normal description.
ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRRA Federal Contractor.
TMCHR@T-Mobilecenter.com for applicants requesting reasonable accommodation.
